Mohamed Mehdi Benchalal
Customer Support
I am always interested in technology and sales. Helping people find solutions and fixes to their productrelated problems so they fully take advantage of what they're spending for.
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WORK EXPERIENCE
06 June, 1995
SKILLS
Level 1 Customer Support
ExcelWebHosting CA
06/2016 – 06/2018
Webhosting company
Annaba, Algeria
Remote
Achievements/Tasks
CRM Solutions
Team Work
Communication
Planning
CRM
Add cPanel accounts on cPanel Root Access.
ZenDesk
Leadership
cPanel
WordPress
Google Suite
Install CMS solutions for customers.
Troubleshoot website crashes and find fixes or escalate to L2.
Email & ticket support after-sale for troubleshooting using
ZenDesk.
LANGUAGES
French
English
DEGREES
Arabic
Bachelor Degree In French
Badji Mokhtar Annaba
HOBBIES
09/2015 – 06/2018
El bouni, Annaba
Entrepreneurship
Football
Marketing
Photography
IT
