Benard Cheruiyot Malakwen

BENARD CHERUIYOT MALAKWEN-, Linkedin.com/malakwencheruiyot, Skype.com/Cheruiyot.Malakwen, Cell/-/- PROFFESIONAL PROFILE As a devoted IT professional and a holder of degree in Business Information Technology, I have acquired strong technical skills from my 5 years work experience. I offer my services through Knowledge and extensive solid practical experience of working with computer hardware, software and network systems. I have a clear record of providing technical support to clients and staff as well as overseeing projects. I possess a proven ability to install, configure, administer and maintain ICT systems. Employed at VitalBytes LTD as a technical system support analyst, I natured my skills of offering support to clients and staff on different ERP systems. I’m currently employed at Mombasa Cement LTD as an ICT Support Administrator where I’m in charge of ICT projects as well as technical user support and training. EDUCATION o Bachelor of Business Information Technology (BBIT) January 2011- December 2013  Mt. Kenya University- Main Campus Thika Kenya, Second class upper division. o Certificate in Computer applications January2009-March 2009  Eland College Kericho-Kenya, Distinction o Kenya certificate of secondary education (KCSE-  Chemelil sugar academy- Chemelil Kenya. B Plain. o Kenya certificate of primary education (KCPE-  Shedel Academy- Kericho Kenya. 384/500. KEY COMPETENCIES AND SKILLS • Effective planning and organizational skills which includes scheduling of trainings, computer maintenance, carry out refresher trainings. • Ability to work with a diverse group of people from different backgrounds, race color and teams in goal achievements. • Proficiency in MS Office suite of packages as well as graphics tools including adobe Photoshop, Aurora3D. • Ability to exercise good judgment to help solve arising problems • Presentable and a fast thinker with excellent conflict resolution skills • Excellent oral and communication skills • A good listener, observer and a counselor. • A good time keeper with ability to prioritize tasks in order of urgency. WORK EXPERIENCE & RESPONSIBILITIES Mombasa Cement LTD| Feb-2015- Current| ICT systems support Administrator. • Provide support, guidance and training to users on how to operate new software and computer equipment. •In charge of domain i.e. creating new users, managing passwords and email registration as required by the company • Test, Install, configure, upgrade and update new computer systems and hardware this also includes setting up peripherals such as printers, projectors, routers and switches. • Managing firewalls (Sophos) as well as troubleshooting network-related service issues including performance, outages and anomalous behaviors. This includes liaising with the external Internet Service Providers (ISPs) for support whenever need arises. • Managing the Local area network (LAN) devices including application and file servers, printers, client computers, and Wireless access points (WAP). • Organize and schedule backups, upgrades and general maintenance without deterring others from completing their work. • Worked with different software and ERP systems including, Microsoft Office 2007 & 2013 suites, Adobe Professional, SAP ECC 6.0, Precision mark, Time and attendance master. Key Achievements in Mombasa Cement as at now. • Awarded a certificate of acknowledgement in 2016 for overseeing a successful implementation of a project Nyumba (SAP System) from development to implementation stages. • Successfully completed a one week training to more than thirty new and old employees on how to work with SAP system, a new ERP system introduced to the company in November 2015. • Elected as a safety committee representative for ICT, Sales &Marketing department during the period-. • Successfully completed a major system upgrade and update within a tight two-day’s deadline. This includes upgrading of operating system from windows XP to windows 7 as well as installation and configuration of SAP system. • In December 2015 and 2017 I received an annual performance bonus based on solid evaluations from management. • Successfully streamlined office operations by maintaining a clean detailed records/files of every computer user as per the provision of ISO 9001:2015 certification. Furthermore, I successfully convinced the management to amend certain ICT policies such as general machine maintenance period in the company calendar from 6months to a 3months period. • Promoted in 2017 from I.T Assistant to ICT support Technician. • Completed a non-credit online-course in Cybersecurity from Kennesaw State University. VitalBytes LTD| 2013 Dec-January 2015 | Technical system support analyst VitalBytes LTD is a company that deals with sale of ERP software both locally and internationally. I was employed as a Technical system support analyst and my core responsibilities were to;   Provide direct support to the customers via phone, emails and even one-to-one basis. Work with clients and systems engineer on the following tasks; installation, maintenance and troubleshooting of computer systems and peripherals within established standards and guidelines  Troubleshoot helpdesk tickets with minimal supervision Quickly isolate issues and resolve them or report them to Systems Engineer with a proposed solution  Act as front-line software support to answer phone calls and electronic tickets to resolve end user’s problems  Troubleshoot, research and provide excellent customer service to resolve customer issues  Work with clients and systems engineer as necessary to troubleshoot, create instructional guides, and course content  Key Achievements at Vital Bytes LTD • Efficiently resolved clients’ issues and often earned praise for exceptional problem solving skills and efforts. • Cultivated excellent long-term relationships with clients maintaining ongoing communications and facilitating solutions to address concerns • Learned many ERP systems including, Point of Sale (POS) systems, Hospital management System, School Management System to name but a few, within the shortest period of time. Interim Independent Electoral & Boundaries Commission (IIEBC)| March-June 2010| Registration Clerk Employed as a registration clerk at Chepkitach Tallying Centre. This was a pilot-project for the Government in implementation of biometric Voter Registration System. It was a short term contract job, nevertheless, I was able to grasp a few skills during the period that includes the ability to build a rapport with different personalities, gained confidence and composure while dealing with different people of different age and professionals. REFERENCES Please feel free to contact the under mentioned in regard to my competence, work ethic, performance and / or any other aspect with respect to me: Benard Koech C.E.O VitalBytes LTD. -.-Divyesh Karsan ICT Manager Mombasa Cement LTD -.-Peter Rotich Electrical& Electronics Engineer Mombasa Cement LTD. -.-