Ben Joseph Fuentes

Ben Joseph L. Fuentes Career Objective To join an organization where I can utilize and enhance my experience in Recruitment and Sourcing as well as my management and communication skills; where I can contribute in a positive way to the organization thru my experience, grow as an individual, grow as a professional, and maximize my strengths. Contact Information Residential Address:7 St. Charles Street, St. Charbel Village, Mindanao Avenue Tandang Sora Q.C. 1016 Phone numbers:- Email address- Education 2001 – 2005 DE LA SALLE UNIVERSITY Graduate, Bachelor of Science in Commerce Major in Legal Management 1991 – 2001JUBILEE CHRISTIAN ACADEMY High School Diploma Work Experience KMC Deep Sentinel LSC Guard (online surveillance) November 2021 to date Responsibilities: Motion Detected cameras - monitor US properties for suspicious activity Use 2-way radio to talk-down/push off subjects on property Call Law Enforcement as needed Write Tickets for different scenarios depending on captured feeds and events Sometimes POC for the shift, reporting issues, attendance infractions, coordinating with other departments as needed SYKES ASIA Team Lead August 2020 to Nov 2021 Chat Support Specialist December 2020 to August 2020 Highlights: Consistently at 85% and above CSAT after Nesting Utilized as resource person for Wave 3 Team POC when TL is out DYNINNO Travel Sales Consultant/Agent March 2019 to November 2020 Responsibilities: Consultant for customers wanting to travel between US to Manila Trained in Apollo for flight creation Found best routes and best prices customized for customer needs and flight preferences PEAK OUTSOURCING Senior Sourcing and Recruitment Specialist May 21, 2018 to Feb 2019 51Talk Sourcing Expert Facebook, Regional and Experimental Channel POC June 2017 to Oct 2017 CONVERGYS PHILIPPINES INc. (former stream international global services) Sourcing Site Head – Convergys Mall of Asia October 2014 – April 2015 Sourcing/Recruitment Marketing Analyst and University Relations Officer October 2012 – September 2014 NETSUITE INC. Sourcing Consultant and Recruiter (Under Contract) April 2012 – August 2012 Hewlett Packard Asia Pacific and Japan Sourcing Events Lead (Under Contract) May 2011 – April 2012 STREAM GLOBAL SERVICES (formerly eTelecare Global Services) Sourcing Analyst for Shaw and Multilingual Agent hiring September 2010 – April 2011 Quality Assurance Analyst January 2010 – August 2010 Responsibilities: Managing agents for evaluation Evaluate agents for our accounting software program Was part of the project to pilot a new evaluation format for our program – evaluated using a very different format focusing on CSAT more than call flow KPI’s then giving feedback to FLS and clients about the experimental form. Sourcing Analyst for Job Fairs/Events July 2009 – December 2009 TELETECH Sourcing Coordinator for the Pasay Delivery Center March 2008 – June 2009 Recruitment Assistant / Agent Talent Acquisition Specialist Launch and Business Support team July 2006 – March 2009 Other Skills/Certifications: Experience in Taleo Analytics Experience in Jobstreet, Monster and other Job Boards SEET (Stream English Evaluation Tool) certified Experience in conducting Behavioral Interviews (using STAR model) Proficient in Microsoft Office Experience in public speaking to both external and internal parties (career talks, employee orientations about referral programs, etc) STARBUCKS COFFEE Trainee September – December 2010 Completed four (4) months of training as a Barista, experienced in creating signature Starbucks drinks, operating Point Of Sale systems and basic equipment maintenance. COURT OF APPEALS On-the-Job Trainee May – August 2005 A course requirement for B.S. Legal Management. Responsibilities included performing clerical work, assisting in case studies, and facilitating the dissemination of said cases.