Ben Jackson, MBA, PMP
linkedin.com/in/benxjackson
Strategic Operations and PMO leader with 15+ years driving portfolio performance, operational excellence, and
cross-functional alignment in regulated industries (FDA, FAA, OSHA). Proven ability to lead and develop high-performing
teams, oversee complex cross-functional projects, and deliver successful strategic client launches. Expert in identifying process gaps,
standardizing and automating workflows, and implementing scalable systems that ensure compliance while improving quality, efficiency,
and operational effectiveness. Combines a user-first mindset with team empowerment to build PMO frameworks, optimize systems, and
deliver data-informed strategies that elevate the customer and the business.
Experience
Education
Manager of Operations: MedTech Design-Build & Regulatory
MBA, Master of Business Administration
Operations & Business Strategy
University of Washington
Foster School of Business, Mar. 2023
Soberlink Healthcare, Jan. 2024 – Present
Collaborated at all levels of the company to optimize workflows while enhancing the
customer experience, led system integrations while evaluating third-party solutions to
streamline processes, and ensured FDA regulatory compliance while strengthening the FDA
Quality Management System (QMS).
Streamlined and operationalized the FDA QMS by reducing the Standard Operating
Procedure (SOP) page count by 82% and nonconformances by 94% from 2024 to 2025 eliminating the need for additional headcount.
Enhanced IT security by establishing quarterly audits, implementing dashboards and
recurring reporting, and setting monthly actionable goals with the IT vendor resulting in a
50% reduction in vulnerability per device within 6 months.
Led the redesign of a critical, customer-facing product document by aligning marketing,
legal, customer support, and finance – achieving a 25% improvement in accessibility for
visually impaired users, a 16% reduction in reading complexity, and a 7% decrease in
average reading time.
Operations & Product Manager: L&D Enterprise Engagement & Strategy
The Boeing Company, Jun. 2021 – Jul. 2023
Led global teams and vendors to scale Learning & Development (L&D) across 150,000
employees through strategic positioning, key partnerships, and operational excellence.
Spearheaded the digital transformation and operational roadmap for Boeing’s Leadership
Development platform, doubling page views and increasing repeat visits by over 400%
among 10,000+ globally dispersed managers.
Defined strategic positioning and operational framework for multiple C-suite enterprisewide initiatives, aligning cross-functional teams and external partners.
Transformed quantitative and qualitative customer insights into actionable, data-driven
decisions that increased user engagement by 55% in six months.
PMO Team Lead, Sr. Program Manager: Corporate Operations
The Boeing Company, May 2017 – May 2021
Directed daily operations and performance of project managers and cross-functional teams,
providing coaching to ensure high-quality execution and continuous improvement while
overseeing a multi-million-dollar portfolio spanning multiple global business units.
Principle Consultant: Operations & Execution Strategy
BXJ, Jan. 2021 – Present
Results-driven strategist and project manager growing business via customer acquisition
and sales, strategic positioning and KPIs, and cost-effective use of global talent and AI.
Manager, Project Management: Commercial Fabrication & Design-Build
Various Companies, Oct. 2010 – May 2017
Led cross-functional teams of creatives, fabricators, and vendors from ideation through
execution for $1M+ portfolios delivering large-scale digitally and physically immersive
experiences for clients including Google, UBER, Whole Foods, and Amazon.
PMP, Project Management Professional
Project Management Institute, Dec. 2016
PM Cert., Certified Project Manager
University of Washington, May 2016
BA, Bachelor of Arts
Management for Creative
Minor: Digital Media, Minor: Marketing
Cal Poly Pomona, Jun. 2009
Skills
Leadership: Cross-Functional, Coach &
Mentor, Data-Driven Decision Making,
Resource Capacity Planning, Stakeholder
Management, Vendor Management,
Strategic Planning, P&L, Organizational
Design, Financial Management, Change
Management, Continues Improvement
Discipline: Operational Strategy, Process
Improvement/ Design/ Automation,
Product Management, Design Thinking,
Customer Experience (CX), Business/
Brand Strategy, Project/ Program/
Portfolio Management, Agile/ Waterfall/
Hybrid Process Methodologies, Digital
Integration & Transformation,
Industry: Medical Device/ Clincs,
Aerospace, Consulting, Fabrication &
Manufacturing, Data Analytics & KPIs,
Architecture/ Commercial Construction,
Teaching/ Curriculum Development,
Regulated Industries (FDA, FAA, OSHA),
Artificial Intelligence (AI)
Software: Jira, Azure, Workfront, Trello,
Confluence, Smartsheet, Asana, ERP,
Tableau, ChatGPT, Google Workspace,
MS Office (Excel, Word, PowerPoint)
