Ben Ashby | Freelancer Resume

Benjamin T. Ashby Contact e-mail :-cell :- West Chester, PA 19382 Strengths ● Highly analytical, solution-oriented, and resourceful candidate with skills in developing and executing solutions on a multitude of platforms ● Efficient troubleshooter with devotion to lifetime learning ● Very motivated, passionate, and hard-working Technical Skills Hardware: ● Ability to identify problems using simple and logical methodology by eliminating variables to reach a conclusion. ● Years of experience in identifying and linking specific symptoms to specific hardware failures. ● Up-to-date on the latest technologies for consumer based products Software: ● Fully Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher) ● Working Knowledge of Microsoft Sharepoint , Active Directory, Exchange 2010 ● Operating Systems o Microsoft Windows ▪ MS DOS ▪ Legacy (3.11, 9X, 2000, NT, ME, XP [Media Server, Server]) ▪ Vista (x86, x64) ▪ Windows 7 (x86, x64) ▪ Server 2008, 2012 o Unix Based ▪ Mac OS X ▪ Mac OS 9 ▪ Ubuntu, Red Hat, Fedora, TinyCore (Made the switch on personal macbook pro) ● Programming Languages (Working Knowledge and ability to adapt to new) o HTML+CSS, PHP, Visual Force, Ruby, Python, Bash, ‘Nix Terminal, Vanilla Javascript o Visual Basic, C# ● Remote Access o Windows Remote Desktop, Citrix o Team viewer, logmein, Labtech (Screenconnect/[LAB]/[Tight]Vnc) ● Database o MySQL (basic understanding via phpMyadmin) o Filesite/Worksite (Used as document management system for Law firms) ● Networking o Knowledge of routers, switches, firewalls, bridging, NAT and DMZ o Configured consumer printers over the network via an SMB (samba) host. o Set up and configuring NAS (Network Attached Storage) devices o Ran through error logs posted by HyperV Server [FT] Web Developer Freelance Contract: NYU Hemispheric Institute ● ● ● ● Worked with Joomla CMS to remedy 8+ years worth of different category and article publishing styles Worked with a UX Designer who provided mockups of page designs and converted the idea using html, css, javascript, php Created Joomla Overrides (PHP) to override core components to best serve the joomla information on the templates as well as to ensure future editors could easily use the Joomla CMS without having any programming knowledge. Used industry standard nomenclature and css practices (css grid, var()’s) [PT] Web Designer / Marketing Associate / Programmer (Aug 15’ - Dec 17’) Kinertia Designs ● ● ● ● ● ● ● ● ● ● ● ● Wordpress template editing and photo manipulation via photoshop. Facebook advertising campaign for a multi-billion dollar company. Manipulate a series of bought templates with HVAC relevant content, images with css, php, javascript SEO Best practice research and implementation among website templates Maintenance via theme updates as well as core file updates on over 150 websites Usage of the chrome developer console to identify errors, as well as test css manipulation before adding css to site files. Manipulated free wordpress plugins via php in order to extend their usability past what free options were offered Maintained a custom wordpress plugin that provided a backend to insert company information and output via shortcodes with php Interacted with clients who signed up for the WebSuite Program via email and phone in order to facilitate their transition from their previous host to ours. Oversaw client builds with one other person and acted as a mentor to share knowledge of the site build process that had been gained over repetition and time. Built multiple other wordpress sites separate from Websuite program that included ecommerce sites using WooCommerce Learned syntax of Ruby/Javascript through various personal projects that aided in my daily site build process. o Parsing APIs | adding variability to static content | google maps & testimonial data via DB o Back End Javascript (node.js) | Sequester sensitive API documentation o Phantomjs webscraping | google drive api | o Ruby Webscrape: Intellicast for record high's & lows per city + API (Sinatra) via Heroku o Ruby/Sinatra api for city population via wolfram alpha api o RoR multi-tenant system Q&A / frontend customizations (html/css/js) (via git) o Webscraping wordpress sites with Piwik ID's to ensure they are running [PT] HelpDesk Technician (July 14’ - July 15’) MacElree Harvey Law Firm ● ● ● ● ● ● ● Primary help desk technician during the mornings, providing support for all departments regarding technical issues. Became proficient with their document management system, Autonomy’s (HP) Worksite/Filesite and provided support for end users depending on their needs. Extended the year IT budget spending by eliminating the need to purchase new machines, and simply replacing existing hard-drive technology with solid state drives. Continuously updating documentation by creating How-To’s for technical builds and fixes. Worked with vendors for when server hardware problems would occur, along with software (filesite) problems. Prepared pre-configured machines for users in case of infection/hardware failure Researched and provided code for various applications such as reading columns/cells within excel sheets for data extraction, programmed streamlined (autoit) automatically installing programs, recursive folder copying scripts for various applications (filesite, windows application settings, files). [Contract] IT Support Specialist (March ’13 – March 14’) Atos for XL Insurance ● ● ● ● ● ● ● ● ● ● Designed and implemented depot procedures to facilitate managing various types of migrations for different sites across the country. Consulted for migration project on various methods to save time, money for each site depending on the scheduled group/user’s migrations. Use of several ticketing systems and SAP database for asset tracking and ticket resolution. Troubleshooting failed migrations via logs generated by the backup/restore utility specifically developed for the migration project by Tata Consultancy Services Often was assigned tickets typically assigned to the TCS project war-room for troubleshooting failed migrations Daily on-site migrations included working with clients to schedule setup of new equipment. Daily database updates per asset depending on the laptop’s designation. Worked hands on with field engineers to properly migrate their data and software. Developed a C# console application that replaced and streamlined their existing method of unregistering XML forms for Microsoft Infopath. Responsible for scheduling, configuring, shipping Home user’s laptops – a separate procedure used as the systems in place would not allow for home user’s to undergo the regular migration procedures. [Internship] Assistant IT Technician (June 4th 2012 – August 10th 2012) Summers Laboratories, LLC ● ● ● ● ● ● ● ● ● ● ● ● Working under one other person who supplied technical ideas - and delivered solutions in hand Installing & configuring QNAP Network Attached Storage Device to backup server files and configurations Created a sales rep site with a webstore (wordpress+WooCommerce) for the purchase of over 200 products. Maintenance included weekly updates to product descriptions and attachements. Installed a sharepoint server fiddled around with the idea of using a sharepoint page as a homepage for all employees as a means of uploading documents and sharing information company wide. Learned and worked with Active Directory. Installing php, apache, mysql, phpmyadmin via SSH (on OS X) to a linuxbox running ubuntu. Setup, Configure, and Upgrade PCs on a domain for various employees within the company. Use of ‘Parallels’ on an iMac using a packaged .iso from a previous windows installation on another PC to preserve workspace and run it in a virtual environment. Learn, use, and configure SalesForce Customer Relationship Management (CRM) software to the needs of the sales and management teams. o Create Time Reporting visual force page to allow sales reps to log their activities to show managers o Consult to integrate existing sql database schema into mysql and create a seamless transition Install and configure OpenVBX in conjunction with Twilio.com – an open source virtual phone system to provide the company with cheap, and reliable communication. o Configured an automated message flow including password protection for the conference line. Developed a Disaster-Recovery plan for the company with emphasis on the IT aspect o Created diagrams and documents to illustrate different scenarios – specifically scenarios such as Environmental Hazards, Limited Building Accessibility, and Resource Failure. On-call for employees whenever questions and concerns arose in respect to their computer needs. IT Technician (June 2011 – Feb 2013) West Chester Computer Doctors [Part-Time] ● ● ● ● Provided technical support in house and over the phone (via remote connection) for client’s computers over a variety of issues. Support for Sandboxie p rogram for customers who purchased it through the company. Led remote sessions to identify, and correct any issues on a multitude of platforms. Ability to multitask several responsibilities such as answering the telephone, helping in store clients, and carry out multistep procedures to fix in house computers. ● ● ● ● Basic QuickBooks skills learned such as Entering customer information, creating active estimates and invoices. Install, upgrade and minimally configuration of windows server 2008 machines. Collecting a room full of used computer components and assembling, configuring, and finalizing fully functional PCs for sale at a refurbished price. Create detailed daily notes for the following shift to update on the status of the office and client’s computers. Service Clerk (November 2008-May 2010) Dollar Tree Stores,West Chester, PA ● ● ● ● Attended to customer’s questions and problems in order to make their shopping experience more enjoyable. Responsible for cash handling (e.g. cashier) Developed customer contacts and relationships Unloaded delivery trucks routinely, with packages ranging up to June 80 pounds. Warehouse Technician Associate / IT Support ( December-) Gymnova USA, Inc. Malvern, PA ● ● ● ● ● Instructor: Teach Warehouse manager how to use e-mail services and maintain QuickBooks Choose new computer hardware for the office to best suit the needs of the employees while implementing an efficient Price to Performance ratio Set-up and maintain a wireless printing service across the network Recover company data from damaged / corrupt hard drives Set up and teach employees how to use VPN to connect to the French Headquarters database. Education ● West Chester University : Biology/Ecology ● Delaware County Community College Semester) o Graduating May 2019 Fall 2008- Summer 2009 (2 Dean’s List Fall 2008, Spring 2009 ● Bayard Rustin High School, West Chester PA - ● Henderson High School, West Chester PA - Languages English (Native), French (Fluent), Spanish (Basic)