Ben Arceneaux
Baton Rouge, LA
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www.linkedin.com/in/barceneaux
Business Analysis | Quality Assurance | Project Management
Dynamic, accomplished Senior Business Analyst highly regarded for 15+ years of progressive experience in Project Management, Agile Development, and Solution Deployment for industry leaders and high-profile organizations and institutions. Proven track record of identifying functional shortcomings and implementing new systems that improve operational efficiency, employee productivity, and revenue growth. Respected as a motivational, influential leader and collaborator who guides team members in achieving reliable on-time, under-budget milestone and project completion while surpassing performance goals. Builds and maintains lasting relationships with colleagues and clients at all professional levels, driving company objectives through a people-focused approach. Out-of-the-box thinker committed to making continuous project strategy, system, and process improvements to enable growth.
Selected Highlights
Led a team of 8 at Collaborative Technologies during the analysis, evaluation, design of processes, increasing operational efficiency by 40%; ensured all technical requirements were met while maintaining full client satisfaction.
Delivered user training, communication, and education to ensure full utilization of customized software programs; answered questions, resolved problems, and provided customer service that boosted user productivity by 75%.
Leveraged technical expertise at Teknologi to reduce development costs and improve the traceability of project deliverables and artifacts; facilitated enhancements that increased team productivity.
Identified and made project recommendations to mitigate risks and resolve issues impacting the progress and outcome of the MMIS project; the project drove an immediate 25% increase in business efficiency upon completion.
Developed test cases and test scripts at Antares Technology Solutions that maximized coverage across 4 business units, ensuring the LA Department of Health and Hospitals MMIS’s ICD-10 remediation efforts met requirements.
Core Competencies
Business Analysis
System Deployment Lifecycle
Strategic Planning
Data Validation
User Story Development
Requirements Gathering
Project Management
Team Leadership
Technical Documentation
Scrum Methodology
Agile Development
Waterfall Methodology
Gap & Impact Analysis
Staff Training & Development
Customer Relations
Cross-Functional Collaboration
User Acceptance Testing
Continuous Process Improvement
Professional Experience
Collaborative Technologies | Baton Rouge, LA | 2014 – Present
Senior Business Analyst
Led a team of 8 throughout the analysis, evaluation, design of company processes, increasing operational efficiency by 40% across the board; ensured all technical requirements were met while maintaining full client satisfaction.
Delivered user training, communication, and education to ensure full utilization of customized software programs; answered questions, resolved problems, and provided customer service that boosted user productivity by 75%.
Managed the development, testing, and implementation of new processes and functions; recorded each process to improve efficiency for future users, creating documentation that is now considered the company gold standard.
Leveraged expertise in UAT, Functional, GUI, and Regression testing to ensure full functionality and ensure all business requirements were addressed before enterprise-wide implementation.
Served as Scrum Master for 5 agile development projects, consistently outperforming client expectations; delivered reliable on-time, under-budget project completion while managing project spend of up to $500 thousand.
TEknologi | Baton Rouge, LA | 2016 – 2018
MMIS IV&V Analyst
Monitored the overall health of a critical MMIS development project, ensuring all work products, deliverables, and processes adhered to best practices and standards, achieving on-time, under-budget project completion.
Conducted and provided comprehensive written project readiness assessments, including phase gate reviews, to achieve critical success factors and ensure full compliance with regulatory requirements.
Identified and made project recommendations to mitigate risks and resolve issues impacting the progress and outcome of the MMIS project; the project drove an immediate increase in business efficiency upon completion.
Leveraged technical expertise to reduce development costs and improve the traceability of project deliverables and artifacts; facilitated enhancements that increased team productivity.
Antares Technology Solutions | Baton Rouge, LA | 2014
Senior Business Analyst
Developed test cases and test scripts that maximized testing coverage across 4 business units, ensuring the Louisiana Department of Health and Hospitals MMIS’s ICD-10 remediation efforts met mandated CMS requirements.
Implemented automation and other testing improvements that reduced manual testing time by more than 50%.
Designed and integrated testing processes and procedures to analyze test results, track testing progress, and document and communicate issues; enabled a 25% increase in team productivity through refined testing processes.
Leveraged Waterfall methodology and created documents, including Impact Analysis, Gap Analysis, Business Requirements Documents, Functional Requirements documents, and Use Case documents to address project needs.
Xerox | Baton Rouge, LA | 2013 – 2014
Senior Business Analyst
Led a team of 6 to verify and validate imaging and document content management system solutions for the LA Department of Child and Family Services; selected a solution that reduced costs 33% and increased efficiency 25%.
Documented and communicated requirements by conducting interviews, system analysis, use cases, and workflow analysis; combined all facets of requirements gathering to determine the full scope and functionality needed.
Created and delivered Executive level presentations, briefings and consultation on strategic planning, ensuring alignment with organizational goals and objectives; fostered executive trust, ensuring superior project outcomes.
CNSI | Baton Rouge, LA | 2012 – 2013
Senior Business Analyst
Collaborated with a 25-member client-side team to transition the Louisiana Department of Health and Hospitals’ current Medicaid system to a new environment and architecture, addressing previously unmet business needs.
Verified current processes and their impact on the overall system, ensuring analogous functionality post-transition.
Interviewed 20 end-users and 10 members of internal staff to conduct user and business needs analysis; leveraged analysis to generate requirements documentation and translate them into system specifications.
Delivered system specifications that focused on Data Warehouse, Business Intelligence, Waivers, Rate Settings, and Cost Reports to address unique organizational needs.
Ciber Inc. | Baton Rouge, LA | 2011 – 2012
Senior Business Analyst
Served as a key contributor to project management, collaborating with a team of 10 from ideation all the way through to implementation; achieved on-time, under-budget project deployment, and addressed all SLAs.
Planned and led meetings to define business and operational reporting needs, informing project execution.
Translated and aligned business requirements with Data Warehouse and Business Intelligence Architecture; selected and tailored a Cognos-based solution for the Louisiana Department of Revenue.
Liaised between all business units and the Business Intelligence development team, streamlining communications and providing dedicated problem-solving that improved the team’s ability to achieve its project objectives.
CMR Emergency Medicine Information Systems | Baton Rouge, LA | 2010
Business Analyst
Identified the deficiencies of and offered recommendations to improve the Emergency Department’s .NET platform and web-based electronic medical records; delivered findings to optimize a dynamic, time-sensitive environment.
Refined the department’s workflow and charting procedures, achieving a 35% increase in business efficiency.
Conducted in-depth interviews with 20+ physicians and clinicians to deliver detailed end-user and business needs.
CRINER-Daniels & Associates | Baton Rouge, LA | 2009
Project Manager
Improved policies, procedures, and operations in the East Baton Rouge Parish School Board facilities management organization by analyzing business processes and providing comprehensive documentation and guidance.
Planned and executed efficient, strategic IT solutions in close collaboration with senior management; selected and implemented systems and software that reduced annual operating costs by 65%, freeing up a tight budget.
Created and distributed documentation that was considered the organizational gold standard and facilitated a significant increase in business efficiency; worked with end-users to identify and eliminate knowledge gaps.
IT By Design | Baton Rouge, LA | 2008
Project Manager
Led a 10-member project team throughout daily operations, providing guidance to maximize team performance.
Coordinated the full software development lifecycle for SharePoint implementation, achieving on-time completion.
Oversaw analysis, design, development, testing, implementation, and post-product support, meeting all business needs.
TIER Technologies | Baton Rouge, LA | 2007 – 2008
Senior Business Analyst
Leveraged interpersonal and communication skills while serving as a liaison between the user and the developer.
Worked closely with a network of 15-end users and a team of 8 internal developers to understanding specific business needs and determine and document accurate user requirements.
Presented user requirements quantitatively and with specificity to address project needs and inform development.
GCR & Associates | Baton Rouge, LA | 2006 – 2007
Business Analyst
Brought on to identify the business processes and challenges expected during the conversion from an existing voter registration production system to .NET-based system; worked with a 12-member client team during the project.
Identified the strengths and weaknesses in existing business processes and documented workflows and functional specifications; achieved seamless conversion, ensuring functional similarity to ensure ease of use and adoption.
Facilitated swift project completion, driving a significant increase in business efficiency.
THE SHAW GROUP | Baton Rouge, LA | 2005 – 2006
Business Systems Analyst
Communicated and collaborated with a network of 97 internal users and 7 senior management members to define business needs, gather requirements, and translate specifications to support JD Edwards system enhancements.
Contributed to the efficient planning and development of standardized processes that aimed to optimize business systems; facilitated an immediate 30% increase in internal efficiency, correcting a performance deficit.
Played an integral role throughout all phases of enterprise-wide business system enhancements; collaborated with a team of 10 to achieve on-time, under-budget milestone and project completion, satisfying strict expectations.
Additional Experience:
General Manager & Operations Manager | Detel Computer Solutions | Baton Rouge, LA | 2003 – 2005
Applications & Telecommunications Analyst | Louisiana State University | Baton Rouge, LA | 1999 – 2003
Education
Louisiana State University, Baton Rouge, LA – Bachelor of Science – Accounting
Additional Credentials
Technical Skills
Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) / Microsoft Project / SQL / SharePoint / Visio / JIRA / SAP / HTML / Python 3 / JAMA / Adobe Photoshop / JD Edwards / Team Foundation Server (TFS) / Cognos / Confluence / CSS3 / .NET / SaaS
Professional Development
Python Coding
Agile Concepts
Advanced Excel Functions
Organizations
International Institute of Business Analysis (IIBA)
Interests
Writing, cooking, developing websites, serving at church
