Bello Zainab

Greetings

I bring extensive experience in customer success and support roles across various industries, including banking, operations, and business development. Over the years, I've honed my expertise in customer lifecycle management and personalized support strategies, allowing me to drive meaningful results and foster strong customer relationships.

In my most recent role as a Business Development Manager at Wanb Integrated Services, I significantly impacted the company's bottom line by increasing sales revenue by 35% within 18 months. I achieved this by implementing targeted marketing strategies and expanding our customer base through strategic partnerships. My strong focus on customer acquisition and retention led to maintaining a 70% retention rate, even in challenging market conditions.

Prior to that, as an Operations Manager at Ramat Global Resources, I successfully improved operational efficiency by reducing delivery times by 20% and cutting operational costs by 12%. My role required close collaboration with cross-functional teams, which resulted in enhanced service delivery and a significant increase in client referrals.

Earlier in my career, as a Consumer Banker at First City Monument Bank (FCMB), I played a key role in expanding our customer portfolio by 25% and enhancing branch profitability through personalized banking solutions and exceptional customer service. My proactive approach to customer relationship management resulted in a 30% increase in customer engagement and higher adoption rates for the bank's digital platforms.

Additionally, I have gained hands-on experience in product management at Product Dive, where I developed a keen understanding of product development processes and customer-centric design.

To further strengthen my skill set, I recently completed an IT Support Program at Digital Witch Community, where I acquired essential skills in customer support, conflict resolution, and customer relationship management. This training, combined with my practical experience, has equipped me to excel in customer success and support roles.

In addition to my expertise in customer success and product management, I am also a skilled virtual assistant with a strong background in appointment setting, task management, and general administrative support. My strong communication skills, proactive problem-solving abilities, and data-driven approach make me a valuable asset to any team.