Belle Hernandez Cayona

Belle Hernandez Cayona

$5/hr
I am a Specialty (Product) Trainer for 10 years
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Bacolod City, Negros, Philippines
Experience:
10 years
Belle Angelie H. Cayona B7 L31 Lessandra, Camella Subdivision, Bgy. Bata, Bacolod City, Negros Occidental 6100 |- |- Education BACHELOR OF SCIENCE IN NURSING | MARCH 2007 | UNIVERSITY OF NEGROS OCCIDENTAL-RECOLETOS BACOLOD CITY, NEGROS OCCIDENTAL HIGH SCHOOL DIPLOMA | MARCH 2002 | DOMINGO LACSON NATIONAL HIGH SCHOOL BACOLOD CITY, NEGROS OCCIDENTAL ELEMENTARY DIPLOMA | MARCH 1998 | COLEGIO DE SAN AGUSTIN BACOLOD CITY, NEGROS OCCIDENTAL Skills & Abilities MANAGEMENT · Critical Thinking · Performance Management · Conflict Resolution · Work-life balance · Training and Development · Quality Management COMMUNICATION · Oral and Written Communication · Public Speaking Experience 1. SPECIALTY TRAINER | PANASIATIC SOLUTIONS | AUGUST 2018 - PRESENT · Manage and Supervise a Class of 20-25 Agents · Conducts Tier 3 and Special Skills/LOBs Training · Reviews existing training manuals and propose addendums or updates as needed · Acts as liaison with the Client for New Updates or Training Programs · Act as point-of-contact in launching new accounts/LOBs · Conducts Up-Training and Specialty · Monitor and manage performance metrics of Agents 2. NEW HIRE/TECHNICAL TRAINER | PANASIATIC SOLUTIONS | MARCH 2011 – AUGUST 2018 · Manage and Supervise a Class of 20-25 Agents · Conducts New Hire Training for Off-the-street Trainees · Conducts Tier 2 Training for Upskilled Agents · Monitors and Tracks Scorecard Performance of Trainees · Provides Performance Coaching and Performance Management to Trainees · 3. SUBJECT MATTER EXPERT | PANASIATIC SOLUTIONS | OCTOBER 2010 – MARCH 2011 · Provides assistance to 20 assigned Agents · Providing Technical assistance to representatives on the floor. · Acts as Team Leader in the absence of immediate supervisor · Monitors and tracks performance of Agents · Provides coaching in behalf of the Supervisor as needed 4. CUSTOMER SERVICE REPRESENTATIVE | PANASIATIC SOLUTIONS | AUGUST 2010 – OCTOBER 2010 · Provide Technical and Customer Service Support for Inbound Customers (TelCo Account) 5. COMPANY NURSE / FIELD NURSE | TRADE UNION CONGRESS OF THE PHILIPPINES | JUNE 2009 – JUNE 2010 · Provide basic medical attention to employees · Conduct medical-related seminars on the field to different haciendas and barangays Page 2
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