Belle Angelie H. Cayona
B7 L31 Lessandra, Camella Subdivision, Bgy. Bata, Bacolod City, Negros Occidental
6100 |- |-
Education
BACHELOR OF SCIENCE IN NURSING | MARCH 2007 | UNIVERSITY OF NEGROS OCCIDENTAL-RECOLETOS
BACOLOD CITY, NEGROS OCCIDENTAL
HIGH SCHOOL DIPLOMA | MARCH 2002 | DOMINGO LACSON NATIONAL HIGH SCHOOL
BACOLOD CITY, NEGROS OCCIDENTAL
ELEMENTARY DIPLOMA | MARCH 1998 | COLEGIO DE SAN AGUSTIN
BACOLOD CITY, NEGROS OCCIDENTAL
Skills & Abilities
MANAGEMENT
· Critical Thinking
· Performance Management
· Conflict Resolution
· Work-life balance
· Training and Development
· Quality Management
COMMUNICATION
· Oral and Written Communication
· Public Speaking
Experience
1.
SPECIALTY TRAINER | PANASIATIC SOLUTIONS | AUGUST 2018 - PRESENT
· Manage and Supervise a Class of 20-25 Agents
· Conducts Tier 3 and Special Skills/LOBs Training
· Reviews existing training manuals and propose addendums or updates as needed
· Acts as liaison with the Client for New Updates or Training Programs
· Act as point-of-contact in launching new accounts/LOBs
· Conducts Up-Training and Specialty
· Monitor and manage performance metrics of Agents
2.
NEW HIRE/TECHNICAL TRAINER | PANASIATIC SOLUTIONS | MARCH 2011 – AUGUST 2018
· Manage and Supervise a Class of 20-25 Agents
· Conducts New Hire Training for Off-the-street Trainees
· Conducts Tier 2 Training for Upskilled Agents
· Monitors and Tracks Scorecard Performance of Trainees
· Provides Performance Coaching and Performance Management to Trainees
·
3.
SUBJECT MATTER EXPERT | PANASIATIC SOLUTIONS | OCTOBER 2010 – MARCH 2011
· Provides assistance to 20 assigned Agents
· Providing Technical assistance to representatives on the floor.
· Acts as Team Leader in the absence of immediate supervisor
· Monitors and tracks performance of Agents
· Provides coaching in behalf of the Supervisor as needed
4.
CUSTOMER SERVICE REPRESENTATIVE | PANASIATIC SOLUTIONS | AUGUST 2010 – OCTOBER 2010
· Provide Technical and Customer Service Support for Inbound Customers (TelCo Account)
5.
COMPANY NURSE / FIELD NURSE | TRADE UNION CONGRESS OF THE PHILIPPINES | JUNE 2009 – JUNE
2010
· Provide basic medical attention to employees
· Conduct medical-related seminars on the field to different haciendas and barangays
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