Belinda Tan

BELINDA LYNN G. TAN | 陳美仁(陈美仁- Kawasaki-shi Nakahara-ku Kamioda 6 Chome 28-35 Pear City 103 --Dependent Visa May 17, 1982 OBJECTIVE Provide signiﬁcant contribution to the company through 6 years of experience in Business Analysis with Project Management, Data Analysis, Documentation and Trainer skills. EDUCATION 1999 – 2003 Chiang Kai Shek College Bachelor of Science in Computer Science SKILLS Information Technology Data Visualization software - Power BI and MS Excel Database software - Ms Access, MS SQL, Tora and IBAccess Programming language - JSP, HTML, Javascript, SQL, R, Visual Basic, Visual FoxPro, Java, XML and CSS Saas - Salesforce.com and Sugar CRM Ticketing system - Zendesk, Lighthouse, Atlassian Conﬂuence, Jira and Redmine Marketing Web-based email management system - Dotmailer and Sendin Blue Digital Ad management system - BannerFlow Affiliate management system - Myaﬃliates Photo editing software - Adobe Photoshop, Dreamweaver Language Fluent in English, Mandarin and Filipino Intermediate level in Japanese (around N5-N4 level) WORK EXPERIENCE Research Consultant with Data Analysis, J-global [Yokohama City, Japan] (October 2020 – present) Created an automated survey comparison analysis and task summary report using Power BI and MS Excel. Research on best practices, processes and procedures to select the best Learning Management System (LMS) for our client company. Assist, recommend and guide client company throughout the selection process from gathering requirement, requesting information from vendors, etc until the go-live. Functioned as QA for e-learning website project. English Instructor [Japan] (April 2020 – August 2019) Teach English through various fun games and effective teaching methodologies from ages 0-5, elementary and high school students. Sales Representative, Jimex Co. Ltd [Yokohama City, Japan] (Apr 2018 – Mar 2019) Sold used cars and generated 1 Million worth of proﬁt for the company. Provided after-sales support concerning payment, shipping, documents etc. Business Analyst, Nacoma Services [Makati City, Philippines] (Apr 2017 – April 2018) Managed in-house system enhancements and bug ﬁx via Redmine/Jira. Handled marketing tasks such as managing of aﬃliate accounts, creating and managing marketing materials, translations from Chinese to English and vice versa as well as creating reports using MS Excel. Business Analyst with Data Analysis and Project Management, Tyche Consulting Limited Inc. [Makati City, Philippines] (Aug 2012 – Dec 2016) ● ● ● ● ● ● ● Led, initiated and managed system enhancement projects such as accounts payable, commission plans, accounts, customer, traﬃc, marketing resource and reports management modules. Increased sales by analyzing digital marketing data, ensuring data integrity of systems, creating useful reports using Excel, streamlining and documenting processes and procedures. Functioned as IT application support to resolve issues from various applications such as aﬃliate management software and CRM management software. Handled marketing tasks such as managing and creating marketing contents and materials. Software used were Sugar CRM, Myaﬃliates, MS Exel, MS Access, MS Powerpoint, BannerFlow, Zendesk, Lighthouse, Atlassian Conﬂuence, Jira, Dotmailer and Sendin Blue. Implemented automated accounts payable system to eliminate human calculation errors and fraudulent activities from previous excel-based method. Trained payments and ﬁnance teams on the eﬀective use of processes, procedures and features. Operations Executive, Aegis People Support [Makati City, Philippines] (Mar 2011 – Mar 2012) Processed reservations and managed conferencing calls for Fortune 500 clients. Business Development & Marketing Executive, Wealth Odyssey Enterprises, Inc. [Ortigas City, Philippines] (Sep 2009 – Mar 2011) Trained individual distribution partners with basic sales development skill set. Led, managed and supported key distribution partners in business and personal growth. Involved in all stages from planning to implementation of major events and activities. Business Analyst , Accenture (Formerly Professional Services on Demand) [Makati City, Philippines] (Feb 2009 – Sep 2009) Responsible in gathering business process requirements. Created Business Requirement Document, Functional Speciﬁcation Document, Change Request Document, User Training and Admin Runbook Presentation. Conﬁgured clients’ Salesforce.com system following Agile and SDLC. Data Specialist, Accenture (Formerly Professional Services on Demand) [Makati City, Philippines] (Feb 2008 – Jan 2009) Migrated, cleaned, transformed and validated millions of data sets using MS Access, MS Excel, Data Loader. Created Data Mapping Documents and Data Summary Reports for clients following Agile and SDLC. Software Developer, JACM Software Services [Ortigas City, Philippines] (Jun 2006 – Jan 2008) Created and revised XML templates. Converted old templates generated using JAVA codes to the new version generated using AJAX. Data Analyst, PINIC International Trading [Manila City, Philippines] (Nov 2003 – Jun 2006) Created inventory, sales and discrepancy reports using MS Excel and MS Access. Managed inventory, sales and discrepancies using Peach system, MS Excel and MS Access. Software Developer, ANSI Information Systems, Inc. [Manila City, Philippines] (Aug – Nov 2003) Developed applications such as Expense Monitoring system, Live Update using Visual Basic. Developed databases using SQL Server and Visual FoxPro Project Portfolio BUSINESS ANALYST & PROJECT MANAGER Tyche Consulting AUG 2012 – DEC 2016 ● Integrated data between company’s main database to an online affiliate management system called Myaffiliate. ● Managed the development of payment automation in the Myaffiliate system. ● Performed data importation into Sugar CRM as needed such as leads, opportunity and activities data. ● Created MSExcel Macro Programs to prepare data to be imported into Sugar CRM. ● Created MSAccess Database design for generating various reports. BUSINESS ANALYST 360 Vantage MARCH 2009 – MAY 2009 ● Responsible in gathering additional business requirement and formulating an approach to the client’s specific needs. ● Created change request document and user guide. ● Configured the existing system in line with the requirement. DATA SPECIALIST University of Asia & the Pacific MARCH 2009 – APRIL 2009 ● Responsible in transforming data from csv source file based on data mapping requirement using MS Access and Excel. ● Created data mapping document. DATA SPECIALIST CEO Connection NOV 2008 – DEC 2008 ● ● BUSINESS ANALYST DATA SPECIALIST Migrated data from company’s current sales database to their Salesforce.com account’s database using Excel Connector. Responsible in sharing data from company’s current sales database to their Salesforce.com account’s database using salesforce to salesforce functionality. Social Cash OCT 2008 – NOV 2008 ● Setup Email to case and web to case functionality to monitor client’s customer problems, questions and feedbacks. ● Created a new salesforce application to manage their accounts, contacts, leads, opportunities and cases. ● Configured standard reports to keep track of their accounts, contacts, opportunities and leads info. ● Created validation rules to meet field visibility requirement. ● Configured layouts for accounts, contacts, leads and cases page. ● Created business requirement document. ● Created user training guide and administrator training guide in PowerPoint. AIG-AG APR 2008 – AUG 2008 ● Responsible for migrating records (in the millions) from a csv source file to Salesforce.com database using data loader. ● Responsible in transforming data from csv source file based on client’s data mapping requirement using MS Access and Excel. ● Resolved problems/issues encountered during transformation of data such as delimeter and truncation problems in MS Excel. DATA SPECIALIST AIG DBG MAR 2008 – JUN 2008 ● Prepared and created test data for Policy and Policy detail objects. SOFTWARE DEVELOPER Advisen.com JUNE 2006 – JAN 2008 ● Created and revised templates according to the client’s needs using predefined xml. ● Converted old templates which are generated by JAVA codes to the new version which makes use of AJAX. ● Checked and monitored the data and layout specification between the two versions. ● Used XML as the programming language and Tora to access the database. ● Created reports on the progress of the conversion. SOFTWARE DEVELOPER ANSI Information System OCT 2003 – NOV 2003 ● Developed Expense Monitoring system using Visual Basic. ● Debugged errors encountered by clients upon usage. ● Developed Databases for programs using SQL Server and Visual FoxPro. ● Designed the user interface of programs. ● Tested and maintained programs after it is developed. SOFTWARE DEVELOPER ANSI Information System AUG 2003 – OCT 2003 ● Developed Revenue Forecasting system using Visual Basic. ● Debugged errors and performs tests. ● Changed dao codes to ado compatible codes. RECOGNITION AND ACCOMPLISHMENTS Garnered 2-time MVP Awards for signiﬁcant contribution to the company. Successfully integrated data from the company’s main database to an online aﬃliate management system called Myaﬃliate. Successfully implemented automated accounts payable system. Promoted to Executive position for reaching sales target. SHORT COURSE Apr 2000 – Sep 2001 Informatics Computer Institute Certiﬁed Internet Professional Program (CIPP) LICENSE October 2001 Certiﬁed Internet Professional Program (CIPP) TRAININGS AND SEMINARS ATTENDED Education@Sun (CKSC-FBAS Building, Tondo, Manila) (Feb2002) E-commerce (Birch Tree Plaza Building, Muelle de Binondo, Manila) (Nov 2000) Stress and Time Management (CKSC-FBAS Building, Tondo, Manila) (Sep 2002) Foundations of Leadership Excellence Seminar (Emil Robert Quinto Hall, Pasig) (Nov 2008) Advanced Leadership Course (Emil Robert Quinto Hall, Pasig) (Dec 2008) How to Achieve Financial Success in Diﬃcult Times (AIM Conference Center, Makati) (Mar 2009) Millionaire Mind Intensive (Expo Hall, Singapore) (Nov 2009) Leadership Excellence Achievement Program (Caliraya Resort Club, Laguna) (August 2014) ABOUT ME Appreciates music, technologies, food, sceneries, historical places, varying cultures, traditions and lifestyle. Motivated and committed to self-improvement, making a positive impact to society and the world as well as contribute to other people’s growth. Adventurous person with a zest for thrilling sports and fun activities. Passionate in arts and crafts and loves cute furry animals. Most of all, I value spending time with family and friends.

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