Belinda owino
- |-| www.linkedin.com/in/belynda-owino- | Nairobi,
Kenya
Professional Summary
Highly motivated Customer Service Representative with 2 years of experience handling
customer inquiries, resolving issues, and ensuring customer satisfaction. Skilled in chat
support, CRM systems, and problem-solving, with a strong ability to communicate effectively
and manage high volumes of customer interactions. Adept at processing orders, troubleshooting
concerns, and maintaining detailed customer records. Committed to delivering a seamless and
positive customer experience while working independently and collaboratively in fast-paced
environments.
Key Skills & Competencies
✅ Customer Support: Responding to calls, emails, and live chat inquiries
✅ Product Knowledge: Explaining features, benefits, pricing, and availability
✅ Order & Payment Processing: Handling orders, refunds, and returns
✅ CRM Proficiency: Experienced in Salesforce, HubSpot, Zendesk
✅ Conflict Resolution: Managing complaints and escalating when necessary
✅ Customer Feedback: Gathering insights to improve service delivery
✅ Technical Skills: Proficient in Microsoft Office, live chat platforms
✅ Team Collaboration: Working cross-functionally to enhance customer experience
✅ Adaptability & Multitasking: Thrives in fast-paced, customer-oriented environments
Professional Experience
Customer Service Representative
Medsource group – Remote | Feb 2021– Nov 2024
● Answer incoming calls, emails, and chat inquiries, providing prompt and accurate
responses.
● Assist customers with product and service information, pricing, and availability.
● Process orders, payments, refunds, and returns, updating CRM records accordingly.
● Resolve customer issues and complaints professionally, escalating complex cases
when necessary.
● Gather and log customer feedback to improve service and product offerings.
● Ensure high customer satisfaction levels, following up when required.
● Stay updated on company policies, procedures, and industry trends to provide
accurate information.
Area customer support
Surgipharm Limited– Onsite | August 2017 – August 2020
● Managed an average of 50 customer interactions daily across multiple
communication channels.
● Maintained a 70% customer satisfaction score by delivering timely and practical
support.
● Assisted in training new hires on customer service procedures and software tools.
● Contributed to process improvements that reduced customer complaint resolution
time by 20%.
Education & Certifications
🎓 Diploma – Mount Kenya University |2016
📜 Customer Service Certification / CRM Training – Medsource group
Additional Information
● Availability: Flexible
● Languages: English, Luo
