BELEMA OKWULEHIE
Lagos, Nigeria• - •-•
CUSTOMER SERVICE SUPPORT
SUMMARY
I am a dedicated and customer-oriented Customer Service Expert, with over two years of experience, above 80% customer satisfaction rating and over 45% customer retention. My ability to effectively handle customer inquiries in the friendliest yet professional manner, resolves complaints, and ensure satisfactory customer experience are the key strengths that have distinguished me in this role.
CORE SKILLS
Strong communication and interpersonal skills.
Proficiency in using social media platforms such as Facebook, Instagram, Tiktok and Linked-In.
Ability to effectively manage multiple customer interactions, prioritize tasks and stay organized.
Complaint and conflict resolution.
Highly proactive, result oriented and empathetic, with a dynamic ability to understand customer needs and resolve conflicts.
Team collaboration, adaptability and flexibility
PROFESSIONAL EXPERIENCE
Eventzbylemaz, Port Harcourt, NigeriaJuly 2019 – June 2024
Customer Service Representative
Responsible for creating and managing event timelines, schedules and event agenda.
Responding to client’s inquiries, concerns and feedback, across various social media platforms.
Resolving client issues and proffering solutions to unique event challenges.
Rivers State Board of Internal Revenue, Port Harcourt, NigeriaJune 2021– January, 2022
Customer Service Associate
Handled Emails, and phone communications, drafted letters, memos and reports.
Processed office expenses, handled welfare of board members
Handled and maintained sensitive documents and information with great discretion
Served as a liaison between the Executive Chairman, staff and Aides.
EDUCATION
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY, Kumasi, Ghana
July, 2018
Environmental Science, Second class upper division.
CERTIFICATIONS
Project Management Professional (April 2019)
VSAVVY Academy VA Training, (June 2024)
REFERENCES
Available on request
