Bekezela Ngwenya

BEKEZELA NGWENYA INDEPENDENT CONSULTANT SERVICE PROFILE Leadership Bootcamp PROFILE Business Improvement Specialist with a focus on bridging the gap between the various operations, processes, teams, individuals in an organisation. This is done by facilitating the dialogue. Will manage the dialogue as well as the process from problem identification to practical & measurable problem solving using various tools . Provide: Leadership Bootcamp Dialogue Management Mediation Coaching Diversity Management Professional Responsibility Sales Customer care and personal leadership REACH ME AT: Mobile: - E-mail:-www.beracahicue.com QUALIFICATIONS 2018 Tli-Global: Executive Leadership with Coaching 2017 Varsity College: Leadership and People Management 2016 Conflict Dynamics: Mediation Accreditation 2014 OMNIHRC: Conduct outcomes based education 2012 UNISA: Honours in Psychology 2012 CPUT: Train the Trainer Hone your leadership skills with this practical workshop that will equip you with the practical tools to help you refine the way you manage your team and their tasks. You will build stronger leadership muscles to help you build team loyalty, reduce staff turnover and increase the productivity of your team and organisation. You will get to see what your strengths are/Identify areas you need to brush up on and put together critical action plans. Covers: What is leadership, Emotional intelligence, Mature leadership, Flexible leadership, Self motivation, Strategic planning, Delegation, Diversity management & Coaching for transformational leadership. Workshop includes a FREE one hour coaching session. A pre-course climate graph is conducted to ascertain the climate in your team or organisation. Create space for difficult dialogue in organisations We aid in creating a safe space to have dialogue between individuals, teams and organisations. Create better understanding, reconciliation, transformation and better ways of working together. We specialize in managing the process of having those tough conversations. Bring understanding and alignment to company, culture, build relationships and trust. Be an organisation that knows how to handle feedback proactively with specified outcomes. Peer 2 Peer Activate continuous learning with the certified Peer 2 Peer training approach. This allows your staff to learn from each other and to continue to engage with knowledge gained by using peer 2 peer. It re-inforces learning and keeps staff growing. Other Services Mediation Resolve conflict in teams and organisations through dialogue processing with critical action plans. Coaching Coaching model - GROW: Goal, reality, options, way forward with set goals. Diversity management We live and work in a diverse society with people who are vastly different to us in personality, gender, culture, race etc. Finding common ground, re-engaging and gaining perspective is vital to creating a healthy and productive environment. Guide process through thought provoking sessions, identify personal and team areas of growth and how to engage better. Professional responsibility Create a sense of Ownership and accountability for the work that they do. Help staff to see their work as more than just a job and create a sense of self-motivation. Sales Profiling the Customer, Finding the ‘Pain-Points’, Know the Features and Advantages, and partnering with clients. Done in partnership with The Peer Group. 2008 Louis Group & USB: Foundations of Business Customer service and personal leadership Outcomes: Know the processes involved in performing duties efficiently and smoothly by looking at Phone etiquette, Time Management, Professionalism, Stress Management. 2005 UCT: Bsocsc Psychology and Film studies CLIENTS SERVED SHOPRITE CHECKERS DEVELOPMENT TRUST, THE FOCHINI GROUP, CORROCOAT iKAMVAYOUTH, UCT, BUILD IT, SFG ENGINEERING, WILSTAN BOOKS