Bedanta Bikash Mishra

BEDANTA BIKASH MISHRA H/no.-3, Navoday Path, Rupnagar, Guwahati-32, Assam, India PROFILE SUMMARY A performance-driven professional, having an exhaustive experience of more than 18 years, both in Sales and service. Seeking an assignment in a professionally managed organization to deliver and enhance my capability with that of the organization for mutual benefit. PROFESSIONAL SKILL TECHNICAL SKILL Customer Service Customer Relationship MS Excell Power Point Sales & Marketing Evaluating Customer Photoshop Data Analytics Technical Support Outlook Canva CRM WORK EXPERIENCE Assistant Manager-Service Livguard Energy Technologies Pvt Ltd. June, 2019- Sept, 2020 Lead a team of 15 field engineers, Supervisors and Backend support team of 10+ which includes store and front desk executive. Process development and implementation for efficient support. Synchronized the resources required for providing services as per SLA. Periodic review meeting and training for resources. Appointing ASD as per support delivery. Prepare and review budgets, revenue, Expenses and other business & operational documents. Spare planning and track Consumption pattern. Product Replacements by Branches/ASDs - Monitoring and verification. Liaise between sales team, quality control and stake holders in order to support their mandate and needs. Branch Manager – Service Luminous Power Technologies Pvt Ltd. Jan, 2011- May, 2019 Responsible for service operation, revenue generation and branch P&L, which includes 3 branches and 15 ASPs across entire 7 states of Northeastern India. Monitoring Calls closure against call assigned for total Branches within SLA. Expanding ASP network as per business requirement. Visit key client premises when required. Arrange periodic training for both supervisors and field team. Assigning of Revenue Targets - ensuring 100% target achievement. Service Center Expenses/ Vendor Bills – Verification and approve. Monitoring the MSL and spare Consumption pattern - Service Center wise. Product Replacements for the total Branch - Monitoring and report verification. Branch Service In-Charge Su-Kam Power System Ltd. Dec, 2006- Dec, 2010 Implementation of new online process for efficient service delivery. Monitoring calls closure against call assigned for Branch within TAT. Effectively managed escalations of complex problem. Market Visit to enhance business partner satisfaction level. Plan and guide team to achieve assigned revenue target. Service Center Expenses and vendor payment on time. Planning buffer to provide prompt support to customer. Monthly Audit of Service Center - Checking DSR, Bill Books and spare movements. Area Sales In-Charge Columbia Petro Chemicals Pvt. Ltd, Aug, 2003- Nov, 2006 Expanded customer base and cemented market presence by implementing strategic sales plans. Visit different companies to negotiate large sales and contract. Reported sales data to senior management for review, on periodical basis. Work closely with Government department and high profile corporate clients, needing special assistance to resolve complaints and develop customized solutions meeting unique requirements. Analyzed sales data and develop action plan. Motivate and lead sales team to exceed quarterly sales goal. Maintaining proper accountability with the books of accounts of the company and the clients. Plan and execute several sales promotional activities. Team Leader Nice Pager Service Pvt. Ltd April, 2000- July, 2003 Manage large amounts of incoming phone calls with the help of a team of 7 service executives. Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies EDUCATION BSc in Electronics Nagpur University, Maharastra 1994 - 1997 TRAINING ATTENDED Network Management Conducted by Electronics Test and Development Centre, Govt. of India JULY 2011 Train The Trainer Conducted by Dale Carnegie & Associates, Inc NOV 2012 PERSONAL PROFILE Father’s Name Date Of Birth Marital Status Nationality Linguistic Ability Interests REFERENCE Available upon request Late Mahesh Chandra Sarma 03 September 1975 Married Indian English, Hindi, Assamese and Bengali Music, Travelling and Book Reading