Beatriz Forero

CURRICULUM VITAE BEATRIZ FORERO-Tel:- Linkedin: https://www.linkedin.com/in/beatriz-forero-3472a43a/ Professional Profile Results-driven Project Manager and Account Manager with extensive experience in client relations, project coordination, and customer service. Skilled in managing cross-functional teams, ensuring seamless communication between stakeholders, and delivering high-quality results. Proven ability to develop and maintain strong business relationships, acting as a strategic bridge between companies and clients. Passionate about providing exceptional customer experiences by fostering trust and offering tailored solutions. Highly adaptable to remote work environments, with strong organizational and problem-solving skills. Experienced in using digital tools for project tracking, content creation, and communication. Eager to continuously learn and implement best practices to drive efficiency and success in any project. Experience Project Leader Emociones Agencia May 2023 - actual Emociones is a company focused on event production and the development of digital marketing campaigns with influencers. I work remotely, providing support to the agency's director by assisting in influencer campaigns, contributing to the selection process, and analyzing campaign data. Additionally, I prepare final reports for clients, offering a comprehensive analysis of campaign performance. I led the execution of the agency’s two largest accounts: Fenavi and Fedepapa, both secured through competitive bidding processes. Thanks to my management, both projects were successfully executed without any complaints or rework requested by the comptroller. I received special recognition from Fedepapa's marketing management for the outstanding execution of the project. Independent Distributor Nikken Aug 2017 – May 2023 As an advisor for luxury health and wellness products, my focus was always on providing the highest level of service and support to my clients. I believe that when it comes to products that promote health and wellness, it's important to take the time to really understand the customer's needs and preferences. I took great pride in helping my clients find products that would not only improve their physical health, but also their overall quality of life. Whether it was recommending the perfect supplement or helping them navigate the benefits of a particular therapy, my goal was always to make the customer feel heard, valued, and empowered in their health choices. Sales Advisor Beautriful Oct 2013 – Aug 2016 As a sales advisor in promotional items, my main focus has always been on providing excellent customer service and support. Throughout my career, I have consistently gone above and beyond to ensure that my clients receive the attention and assistance they need to make informed purchasing decisions. Whether it's answering questions about product specifications, providing samples for evaluation, or offering guidance on design and customization options, I always strive to provide the highest level of service possible. I am passionate about building strong, long-lasting relationships with my clients, and I believe that this approach is the key to success in the promotional products industry. Project Director Metis March 2001 – Oct 2013 I was responsible for analyzing statistical data and presenting reports to clients on a regular basis. This meant that I had frequent contact with clients and was often called upon to provide support, answer questions, and ensure that their experience was as positive as possible. In addition to my analytical work, I also provided support to clients throughout the entire process, helping them to navigate any challenges that arose and making sure that everything ran smoothly. Overall, I took great pride in providing exceptional customer service and ensuring that every client had a positive experience with our company. Client Service Research Executive Kantar Aug 2008 – March 2011 I was responsible for analyzing complex data sets and producing reports to help clients make informed business decisions. I worked closely with clients to understand their needs and provided guidance throughout the process. My attention to detail and strong analytical skills enabled me to provide accurate and insightful reports, and my ability to communicate complex data in an accessible way was highly valued by clients. I was also responsible for providing exceptional customer service, resolving issues quickly and efficiently, and ensuring a positive client experience throughout the engagement. Project Director Global Research July 2007 – Aug 2008 I was responsible for conducting market research studies through methods such as mystery shopping and coordinating telephone interviews with participants. Additionally, I was tasked with preparing detailed reports outlining the findings of the research to be presented to the client. Through this experience, I honed my skills in project management, data analysis, and report writing. I was also able to further develop my communication and interpersonal skills through my interactions with study participants and client representatives. Ipsos Product Testing Champion Jan 2007 – Jul 2007 I was responsible for setting up an organoleptic testing process for market research purposes. This involved coordinating with various departments, including product development and marketing, to ensure that the testing process accurately reflected consumer preferences and expectations. I also managed a team of testers and ensured that all testing procedures were conducted in a professional and efficient manner. Through this experience, I gained a deep understanding of consumer behavior and preferences, as well as the importance of rigorous testing procedures in product development and market research. Trends Investigación de Tendencias Project Assistant Sept 2001 – Jan 2006 I was responsible for developing and designing measurement tools for market research and coordinating field activities. This involved maintaining constant communication with clients and suppliers to understand their research needs, designing surveys, questionnaires, and discussion guides, as well as recruiting and training field staff. I ensured all research activities were completed accurately and on time, delivering detailed reports to clients. My strong attention to detail and organizational skills enabled me to effectively manage multiple projects simultaneously Education History Bachelor of Industrial Engineer Escuela Colombiana de Ingeniería 2001 Toefl Course Boston Academy Of English 2003 English Course Stanton School of English 2001 English Course Dominican College 1998 Skills • • • Technical Skills: Canva, Microsoft Word and Excel, Monday Soft Skills: Leadership, teamwork, problem-solving Languages: Spanish Native, English (Advanced) References Available upon request