Beatrice Patrick

BEATRICE PATRICK CUSTOMER SERVICE || CUSTOMER SUPPORT CONTACT --www.linkedin.com/in/beatricepatrick Abuja, Nigeria SOFTWARE Slack Teams Intercom Freshdesk Notion Google suit Zendesk Trello Slack Click up EDUCATION Bachelors of science: Banking and Finance Ambrose Alli University- PROFILE Hi, I am Beatrice; A highly motivated and results-oriented Customer Service Representative with 6 years of experience in exceeding customer expectations. Skilled in providing exceptional service through clear communication, problem-solving, and building positive relationships. Adept at working independently and collaboratively in a fast-paced environment to ensure customer satisfaction. WORK EXPERIENCE Customer Support Executive ACME GLOBAL RESOURCES- Created and updated customer records to ensure customer satisfaction with products bought Handling emails, chat support from clients and resolved customer complaints Included in a team that sees to account compliance with both statutory and professional regulations as regards preparation, presentation, and disclosure of the company’s financial information. Ensured that allocated materials, equipment, and facilities of various organizations within the local government area were organized and in good condition. Attends other responsibilities as delegated by the authority. Customer Support Executive CERTIFICATIONS RELATIONAL TECHNOLOGIES- Alx Virtual Assistant training Built and continually optimized the onboarding communication strategy for newly acquired customers. Tech up girls boot camp Delivered reporting and insights that accurately measures the preference of each campaign. Managed all aspects of Email production workflow including the development of the Email Calendar, email production, and delivery. EXPERTISE Customer Champion: I possess a genuine passion for resolving customer concerns and exceeding expectations. I actively listen to understand their needs, and take pride in crafting solutions that leave them feeling valued and satisfied. Communication Maestro: I excel at clear and concise communication, both written and verbal. I can tailor my approach to different customer personalities, ensuring information is delivered effectively across various channels (phone, email, chat). Problem-Solving Ace: I approach challenges with a calm and analytical mind. I can delve into complex issues, identify root causes, and develop creative solutions that address the situation efficiently. Product Knowledge Powerhouse: I am a quick learner and possess a deep understanding of [your company's product/service]. This allows me to provide accurate information, troubleshoot issues effectively, and even offer upsell/cross-sell opportunities when appropriate. WORK EXPERIENCE Customer Service DUE PROCESS- Ensured thorough documentation and monitoring of supplier data to enhance service efficiency. Administered office operations and maintained a supportive environment for staff welfare. Established and refined operational procedures with comprehensive Operators/User manuals for seamless customer support. Contributed to the setup and optimization of back-end operations for membership site and course offerings using software solutions. Customer Service PREMIER PRODUCER GROUP(PPG- Received inbound calls and initiated outbound daily calls to introduce customers to products and services offered. Made 200 phone calls daily to establish first contact with potential customers and set meetings with salespeople.