Beatrice Njeri

Beatrice Wairimu Njeri PERSONAL INFORMATION I am seeking a position in a diverse working environment. My ability to provide effectively communicate with customers and handle enquiries through problem solving and product information ensures satisfaction and clarity. I am self driven, detail oriented and efficient in multiple digital tools. I am ready to work and contribute to the organization goas while building my career. WORK EXPERIENCE _______________________________________________ Freelance Article writing, Online. December 2025-Present • • • Translated complex brand and product information into clear, client-friendly content, improving customer understanding and engagement. Delivered informative and solution-oriented articles that guided customers in making informed decisions about products and services. Demonstrated strong attention to detail and responsiveness by meeting deadlines and adapting content based on client feedback. Sales Associate, Trebien Collections October, 2024-November,2025 • • • • • Drove Over Ksh. 900,000 in Monthly Sales Consistently exceeded sales targets by providing personalized fashion advice, maintaining strong product knowledge, and building customer trust. Served 150+ High-End Clients Monthly Delivered exceptional service to a diverse clientele, including VIP and fashionconscious customers, while catering to varied style preferences and needs. Bridged In-Store and Online Customer Experiences Ensured smooth coordination between physical and digital sales channels, resolving client concerns efficiently and minimizing the need for management escalation. Handled Daily Financial Reconciliation with Accuracy Managed end-of-day sales reports, reconciled cash and card transactions, and resolved discrepancies promptly to support audit readiness and reduce errors. Adapted Quickly to Seasonal Trends and Stock Changes Responded to fast-changing inventory and fashion trends by adjusting sales strategies, upselling effectively, and keeping clients informed about new arrivals. Freelance Data Entry & Academic Writing April 2023- Sep 2024 Beatrice Wairimu Njeri • • • • Maintained and updated high-volume datasets using Excel and Google-style spreadsheets, ensuring 99%+ data accuracy for tracking performance and administrative reporting. Executed QuickBooks Online tasks including transaction posting, account reconciliation, and preparation of monthly financial summaries to support business analysis. Supported executive and client operations by managing documentation, schedules, email communication, and task follow-ups across multiple projects and time zones. Delivered assignments 100% on deadline, leveraging strong time management, clear communication, and problem-solving skills to resolve issues quickly and maintain client satisfaction. Assistant Accountant, Mwireri Hardware Jan –March 2023 • Effective bookkeeping and bank reconciliation skills • Build business-customer relations through creating good rapport with customers as I address their needs and queries through phone call communications. • Effectively communicated customer needs to my bosses ensuring information flow from the supervisor to customers. • Organized deliveries and invoices ensuring time management to ensure meeting deadlines as promised to customers. Customer Care Attachee’, Tai Sacco Ltd (Githunguri Branch) Feb –March 2020 • Responsible for recording and archiving of all member forms and retrieval when need be. • Enhanced customer relations through creating good rapport with customers as I address their need and complains at the customer care desk. • Collaborated with other members during outdoor marketing activities and cash collection. • Created simplified reports on opened, dormant and closed accounts. EDUCATION __________________________________________________________________________ Beatrice Wairimu Njeri Alison Online Learning • Intuit QuickBooks Jomo Kenyatta University Of Science And Technology • Nov-2019 Certified Public Accountancy (CPA) Part 1 (Kasneb) Chania Girls’ High School • June 2022 Bachelor of Science in Entrepreneurship Alpha College Business School • Sep 2024 Dec 2016 Kenya Certificate of Secondary Education SKILLS __________________________________________________________________________ • Client communication and relationship management • Problem-solving, analysis, and critical thinking skills • Strong management and organizational abilities • Excellent interpersonal communication skills • Effective in Microsoft Excel, Microsoft Word, PowerPoint, QuickBooks and Sage • Extensive background in handling money accurately and responsibly • Professional communication abilities, including written and verbal