Beatrice Nistor

Beatrice Nistor Costa Mesa, CA 92627 US Phone: -- OBJECTIVE Secure a position that will enable me to use my strong communication & organizational skills, customer service background where I can ultimately grow to obtain a customer service management position where I can train and help others grow as well. OVERALL STRENGTH  Creative solutions to difficult problems  Collections of failed payments    Strong Computer Skills Google Drive Experience Customer Service  Customer Service EMPLOYMENT HISTORY Customer Service/ Escalations Internet Local Listings February, 2016 — Present (7 months)  Took escalated calls  Helped clients get their questions answered  Facilitated with the collections of payment for past due accounts  Assisted our billing department in recovering failed payments  Proven ability to follow directions and adhere to company policies  Assisted clients with their SEO needs.  Came up with creative solutions to many issues that arose due to taking escalated / angry calls Collections Billing Representative Local Lighthouse September, 2015 — February, 2016 (5 months)  Recovered failed payments  Collections on past due accounts  assisted clients in getting their questions answered  Made modifications to client's accounts as needed  Preventing client cancellation/ retention - Helped clients with any questions they may have  Used discretion with client information  Proven ability to follow directions and adhere to company policies  Followed up with clients as needed  Assisted clients with their SEO needs. Account Manager / Escalations Local Splash August, 2013 — September, 2015 (2 years 1 month)  Helped clients get their questions answered  Made modifications to client's accounts  Facilitated sales of new accounts  Preventing client cancellation/ retention  Recovered failed payments  Helped clients with any questions they may have  Used discretion with client information  Proven ability to follow directions and adhere to company policies  Followed up with clients as needed  Assisted clients with their SEO needs.  Came up with creative solutions to many issues that arose Account Manager / Escalations Local Splash August, 2013 — September, 2015 (2 years 1 month)  Helped clients get their questions answered  Made modifications to client's accounts  Facilitated sales of new accounts  Preventing client cancellation/ retention  Recovered failed payments  Helped clients with any questions they may have  Used discretion with client information - Proven ability to follow directions and adhere to company policies  Followed up with clients as needed  Assisted clients with their SEO needs.  Came up with creative solutions to many issues that arose  Google Drive Experience Search Engine Optimization Technician Managed Logix July, 2010 — December, 2012 (2 years 5 months)  Search Engine Optimization  Google Solve  Created Keyword Rich Content  Blog Posting  Assisted with the creation of WordPress sites Material Handler/Shipping / Quality Control Manpower Customer Service and Sales Representative AGR Group Inc Cashier/Customer Service Rep Growers Direct September, 2005 — September, 2010 (5 years) Office Assistant & Receptionist ABC Elderly Care January, 2003 — January, 2005 (2 years) EDUCATION Concorde College Medical Assistant, Graduated with a 3.67 Katella High School Diploma, Degree date: 2005