Beatrice Atieno

BEATRICE ATIENO VIRTUAL ASSISTANT Nairobi, Kenya |-| www.linkedin.com/in/beatrice-atieno SUMMARY Resourceful Virtual Assistant and Administrative Support Specialist with expertise in CRM, project management, and digital tools. Skilled in calendar/email management, social media scheduling, and lead generation. Committed to streamlining operations and delivering exceptional client service in fast-paced remote environments. TECHNICAL SKILLS Virtual Assistance & Executive Support Administrative Task Management Project Coordination and Task Tracking Social Media Management & Content Scheduling CRM Data Entry & Lead Management Customer Service & Support PROFESSIONAL EXPERIENCE Administrative Assistant & Virtual Support Specialist Freelance | Remote Jan 2022 - Dec 2024 Provided administrative support to executives and small business owners, managing calendars, inboxes, travel arrangements, and client communication. Implemented systems using Notion and Trello to track project timelines and ensure on-time delivery of tasks. Created and scheduled social media content using Metricool and Meta Business Suite, increasing engagement by 30%. Managed CRM updates and lead pipelines in HubSpot and GoHighLevel, improving response times by 40%. Assisted in cold outreach campaigns via email and phone using tools like Mojo Dialer and Calendly. EDUCATION Bachelor's Degree in Health Services Management Kenyatta University - Nairobi, Kenya Major in Health Administration Thesis on "Effects of FGM on young women” Sep 2020 - Aug 2024 ADDITIONAL INFORMATION Languages: English, French, Certifications: ALX virtual assistant certification, Allison's virtual assistant support Awards/Activities: Most Innovative Employer of the Year (2021), Overall Best Employee Division Two (2024), Onboarding Project Lead (2023)