BEATRICE KILONZI-| -
in https://www.linkedin.com/in/beatrice-kilonzi/
SUMMARY
Service-focused Customer Service Representative with a proactive approach to maximizing satisfaction and retention.
Skilled in handling inquiries, resolving issues, and maintaining attention to detail.
Strong problem-solving abilities with a proven track record of meeting performance targets.
Efficient at multitasking and time management to support seamless customer experiences.
EXPERIENCE
Platinum Credit Limited
SALES /CUSTOMER SERVICE REPRESENTATIVE
Provided product/service information to customers.
Feb 2021 - Mar 2023
Handled customer calls and responded to queries about services and products.
Developed successful tactics to sell products and services to customers.
Handled a large volume of calls daily with a sense of calm and good work ethic.
Handled customers' complaints, and provided appropriate solutions and alternatives within the time limit.
Answered inbound calls to greet and assist customers with various needs and questions.
Worked to understand the needs of each customer.
Communicated with clients over the phone, emails, and chat platforms.
Managed time by prioritizing workload and juggling multiple tasks simultaneously.
Utilized CRM software to manage customer relationships and follow up on sales leads efficiently.
REMOTE FREELANCE_WRITER
Reviewed work in detail to correct factual errors and grammatical problems.
Feb 2020 - Aug 2020
Completed exhaustive research and diverse topics to build information for accurate writing.
Produced creative and error-free content by applying outstanding writing and editing skills.
Kenya Agriculture and Livestock Research Organization
INTERN
Determined pest and weed issues and applied pesticides, herbicides, and fertilizers.
Mar 2019 - Jan 2020
Involved in analyzing for plant pathogens in diseased plant samples, isolation, and culturing of bacterial and fungal plant pathogens.
Involved in basic farm management skills such as farm organization and operation techniques such as obtaining and seeing to the
appropriate use of equipment, facilities, and materials needed to do certain work that promotes soil fertility.
Handled, manipulated, and analyzed data and information responsibly.
Participated in meetings and conferences as assigned by the team leader.
Utilized databases, spreadsheets, and graphics to create statistical reports.
EDUCATION AND CERTIFICATION
MASENO UNIVERSITY
BACHELOR OF SCIENCE AGRONOMY WITH IT
ALX
Virtual Assistant Certiļ¬cate
SKILLS
Excellent communication skills
Grit
Teachable and coachable
Collaborative
Data entry
Adaptable
Analytical and Problem-solving
Time management
Research skills
Strong organizational skills
Customer service oriented
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Passionate and detail-oriented
Technical skills
Proactive attitude
Networking and relationship building
Integrity
Self-motivated
PROJECTS
VIRTUAL ASSISTANT (short course) - ALX| Sept 2024-Nov 2024
Enrolled in a program designed to enhance skills essential for virtual assistance.
Focus areas included deep-diving into VA tools including Google Workplace and essential Al tools, travel planning, research, project
management, meeting management, data and expense tracking, calendar management, time management, effective communication,
and organizational techniques.
Aiming to apply learned skills in professional settings to support executives and teams efficiently.
LANGUAGES
English and Swahili. | Fluent
