Education
Bachelor of Science in International
Travel and Tourism Management.
Lyceum of the Philippines University
Intramuros, Manila
Studied
Bea
Patricia M.
Tolentino
Contact
planning,
event
coordination,
and
tourism
on experience in the travel and tourism industry.
Experience
Fulfillment Specialist
Curated Inc.
2022 - 2025
Process and verify work orders, monitor tracking numbers, and
update customers as needed. Provide customer support and
coordinate with merchants via call or email. Handle additional tasks
assigned by fulfillment supervisors to ensure smooth operations.
--0825 AJ Cotoner St. Monserrat
Subdivision, Brgy. Yukos Nagcarlan,
Laguna 4002
Career Objective
To apply my 9+ years of experience in
customer service, order fulfillment,
and hospitality to contribute to a
growth-oriented organization. I aim to
leverage my skills in communication,
problem-solving,
travel
operations. Developed skills in customer service, itinerary
management, and promoting travel services while gaining hands-
and
multitasking
while remaining open to acquiring
new skills to support both personal
and professional development.
Skills
Small Business Owner
QuaranTea’s Milktea Station
Prepare and serve cold drinks, maintain cleanliness by sanitizing
work areas and equipment, recommend menu items to customers,
and handle payments through cash or online methods.
Lounge Attendant- FOH
Qatar Airways
-
Supported the Duty Supervisor at Hamad International Airport
Lounge by promoting premium services and Qatar Airways
products. Assisted customers with inquiries about seating,
upgrades, and memberships while ensuring a high-standard
lounge appearance and compliance with policies and safety
procedures.
Customer Service Associate
Sky Logistics Philippines Inc.
Order Processing
Inventory Management
Problem-Solving
-
Greeted customers, assisted with flight inquiries, processed checkins, and provided support at counters and gate areas to ensure a
smooth travel experience.
Event Staff (Part-time)
Worldbex Services International
Customer Service
2020 - 2022
-
Welcomed guests, organized event halls, prepared venues,
coordinated with departments, assisted participants, and provided
progress updates to supervisors while ensuring excellent customer
service.
References
Communication
Complaint Resolution
Microsoft Office
Hospitality Services
Airline Systems (Sabre,
Altea)
Marie Glaiza Quilang Sarah Jane Jimenez
Lounge Supervisor
Qatar Airways
Shift Lead
Curated Inc.
Phone: -
Phone: -
Email :-
Email :-
