Bea Monica Bandiola

BEA MONICA C. BANDIOLA EDUCATION Cabarrus Catholic College- Bachelor of Secondary Education Major in English WORK EXPERIENCE - - PROFILE Over 5 years of experience supporting healthcare providers and patients in medical equipment and services. Adept at handling administrative tasks and insurance verification. Strong knowledge of healthcare insurance processes and regulations, ensuring accurate and timely reimbursement. Demonstrated ability to prioritize tasks, resolve issues efficiently, and maintain high levels of customer satisfaction. Excellent communication skills with a commitment to delivering exceptional service remotely. Alorica Teleservices Oct 28, 2019-November 19, 2021 • Handled inbound and outbound calls from healthcare providers regarding claims status, eligibility verification, and benefit coverage. •Assisted healthcare providers with navigating billing inquiries and resolving payment discrepancies. •Managed a high volume of calls while maintaining accuracy, efficiency, and professionalism. •Received consistently positive feedback from supervisors and peers for excellent communication skills and problem-solving abilities. Global Healthcare Resource Nov 26,2021-June 28, 2024 • Facilitated insurance verification processes to ensure coverage for breast pumps and guiding healthcare providers. •Provided exceptional customer service to healthcare providers, addressing inquiries, concerns, and service requests promptly and professionally. • Managed patient data and order details in compliance with HIPAA regulations and company policies. •Collaborated with the billing department to address insurance-related issues. KEY SKILLS: • Healthcare Account Management • Insurance Verification • Customer Service Excellence • Documentation and Record-Keeping • Team Collaboration •Compliance and Regulatory Standards • Client Satisfaction and Retention TECHNICAL SKILLS: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Experience with CRM software (Salesforce, Oracle, Leading Reach, NPPES NPI registry)