Bea Cananea

With over four years of progressive experience in the BPO industry, I bring a strong background in customer engagement, process optimization, and omnichannel support. I started as an email representative and quickly expanded my responsibilities to managing SMS, Facebook, and Instagram communications via Zendesk. My proficiency spans platforms such as Shopify, Netsuite, Asana, Loop, and Backoffice tool. Recognized for my performance and leadership, I was promoted to Shipping Analyst within the Customer Service department and later entrusted to lead the Omnichannel Team. In this role, I developed and implemented strategic process improvements to enhance customer experience across all channels. I’m highly adaptable, continuously driven to learn new skills, and committed to delivering service excellence in every interaction.