Bea Bianca Dela Cruz

I have hands-on experience as a Support Specialist in the telecom and eSIM industry, providing high-quality technical support to a global customer base. My role involves assisting users with eSIM activation, troubleshooting connectivity issues, and ensuring smooth onboarding across various devices and operating systems. I’m skilled in using CRM tools, live chat platforms, and knowledge-based systems to deliver efficient and empathetic support. I have strong communication skills, both written and verbal, and I’m comfortable working in fast-paced, remote environments. My strengths include problem-solving, multitasking, attention to detail, and a customer-first mindset. I continuously seek to improve processes and provide clear, friendly service that enhances the overall user experience.