Bea Allyson Bianes

Bea Allyson Bianes Block 10 Lot 8 Tunghaan Deca Homes Minglanilla, Cebu Mobile Number: - | E-mail address:- Established Customer Care and Technical Support Specialist who comes with over 4 years of professional experience in the field of Customer Care and Technical Support as well as in International & Communication Technology, Business Process Outsourcing. √ Specializations and Expertise: Customer Service and Sales Management Technical Support Management √ Professional Experience: I. Customer Service Representative: Tracfone.com/Qualfon Incorporated, Cebu City Philippines (November 2011 – December 2011): Responsible for ensuring good Customer Service for the American customers of one of the largest wireless companies. II. Technical Support Representative: Tracfone.com/Qualfon Incorporated, Cebu City Philippines (January 2012 – May 2012): Responsible for ensuring good Customer Service for the American customers of one of the largest wireless companies. III i. Catering Order Specialist: Sarpinos Pizzaria Humble, Texas USA (May 2012-February 2016): Responsible for ensuring good Customer Service for the American customers. IV. Designed Services Repair Specialist: Centurylink.com/ Accenture Incorporated, Cebu City Philippines (March 2016 - Present): Performs remote testing and trouble isolation for maintenance of DS1 circuits. √ Educational Background and Professional Distinction: Graduated Course: College of Nursing, University of the Visayas- Completed Certification: Cultural Connection 360: (Accenture, 2016) • • Trained to understand the concepts behind the different types of culture speakers Discusses means of bridging cultural misunderstandings by analyzing probable gaps in communication through case studies. Analytics Basics: (Accenture, 2016) • Trained to use basic statistical tools that associates can leverage on to analyze own performance and identify innovative solutions. Phone PRO – Telephone Tyrants: Survival Tools (2012) • Trained to maintain proper phone etiquette. • Trained on how to cope with the right accent and intonation of native English speakers. Phone PRO – Wordsmything (2012) • Trained to communicate effectively to customers the benefits of purchasing from our client. • Trained to assist American and foreign customers with their orders Tracfone Wireless Training (2011) • Had extensive training on troubleshooting technical and system errors in the wireless handsets meant for American and foreign customers. • Trained to create a need in American customers to gain a sale. • Trained to communicate effectively to customers the benefits of purchasing from our client. American Accent Training (Qualfon) • Attended an intensive training on how to speak English fluently minus the local accent. • Trained on how to cope with the right accent and intonation of native English speakers. Client Specifics Training (Qualfon) • Trained to assist American and foreign customers with their concerns regarding with their wireless handsets. • Trained to troubleshoot errors with the handset and other technical concerns. Leadership Training Seminar • Represented UVCN – Banilad, Cebu in this day-long activity.