Bayonle Ganiyu

Serifat Bayonle Ganiyu-|- | Ibadan, Nigeria Professional Summary ●​ Experienced Customer/Sales Service Representative with over 4 years of experience, known for dedication to sales, customer support, and effective problem-solving. ●​ Skills in managing customer inquiries across multiple channels, including email, phone, live chat, and social media, with a proven track record of consistently delivering timely and accurate assistance. ●​ Demonstrates success in building strong customer relationships, enhancing satisfaction, and achieving company objectives Skills Communication Skills (Verbal and Written) | Active Listening | Empathy | Product Knowledge | Sales Support | Conflict Resolution | Call Center Operation | Team Collaboration | Multitasking | Technical Troubleshooting | Time Management | Sales Support | Data Entry and Documentation | Customer Retention | Technical Support | Live Chat Support | Customer Relationship Management (CRM) Technical Proficiencies Hubspot | Salesforce | Zendesk | Intercom | Gohighlevel | Zoho CRM.MS Office Suite | Google Workspace | Asana |Trello | Slack | LiveChat | Freshdesk, Email Support | Phone Support. Professional Experience Customer Service Representative​ Gmode Global Manchester, (Remote) UK February 2023 - November 2024 ●​ Increased client satisfaction scores by 30% by implementing a personalized follow-up process and addressing client concerns promptly. ●​ Streamlined the client onboarding process, reducing the average onboarding time by 20% and improving the overall client experience. ●​ Resolved 85% of client issues on the first contact, significantly improving the firm’s resolution time and client satisfaction rates. ●​ Boosted customer satisfaction scores by 20% through personalized service and follow-up. Customer Support Representative​ Whitesnow Autos - Nigeria | March 2021 - Jan 2023 ●​ Provided comprehensive customer support, addressing product orders, warranties, and returns concerns. ●​ Assisted in troubleshooting technical issues with automotive products, resulting in a 25% decrease in escalated cases. ●​ Collaborated with the sales team to cross-sell and upsell products, increasing overall sales by 10%. ●​ Maintained detailed records of customer interactions in CRM, ensuring accurate and up-to-date information. Cashier​ Kentucky Fried Chicken (KFC)- Nigeria | March 2012 - April 2013 ●​ Consistently delivered friendly and efficient service, resulting in a 95% customer satisfaction rating during performance reviews. ●​ Managed daily cash transactions with 100% accuracy, balancing registers at the end of each shift without discrepancies. ●​ Worked closely with team members and kitchen staff to ensure timely order processing and seamless customer service. ●​ Operated point-of-sale (POS) systems efficiently, and trained new employees on system use and customer service best practices. Education and Professional Development Bachelor Of Education, French language, University of Ibadan, ALX Africa Program Digital Witch Community - IT Support Training Customer Success Master Class - Customer SuccessU Introduction to customer service - Alison