BAYODE OLORUNDA
Lagos, Nigeria| LinkedIn
PROFESSIONAL SUMMARY
Bayode is a customer-focused communications and operations professional with 6+ years of experience supporting
client relationships, digital engagement, and service delivery across fast-paced environments. Proven ability to
manage inquiries, coordinate cross-functional teams, improve response efficiency, and deliver solutions that
enhance customer satisfaction and business performance. Experienced in remote collaboration, process
improvement, and maintaining high service standards in dynamic, technology-driven environments. Strong interest
in fintech, digital banking, and global remote work.
WORK EXPERIENCE
HRM Consultants International
Communications Executive (Remote)
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cons ultation
Abuja, Nigeria
February 2021 – Present
Managed client communications and issue resolution across multiple business functions, improving
service reliability and response effectiveness.
Coordinated cross-functional teams including finance, legal, and project units to reduce service delays
by 25%.
Improved business partnership and client retention through proactive engagement and feedback
collection.
Conducted market data analysis to optimize customer expenditure strategies, saving over ₦10M
annually.
Bake 4 Me Africa
Business Development Executive
Lagos, Nigeria
June 2019 – Present
• Manage customer communication channels and digital engagement, improving response consistency and
customer retention
• Introduced loyalty initiatives that increased repeat business by 14%
• Track customer insights to support service improvements and strategic business decisions
• Coordinated outreach campaigns that increased engagement by
35%
Robert Taylor Media
Public Relations Assistant
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Responded to inbound customer and client inquiries through email and digital platforms
Logged issues, escalated operational concerns, and supported timely resolution
Maintained communication records to improve follow-up and issue
closure
Wave Academy
Social Media Manager
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Lagos, Nigeria
January 2019 – May 2019
Lagos, Nigeria
August 2018 – October 2018
Managed online customer interactions and digital reputation across multiple platforms.
Processed inquiries and audience data to improve communication
effectiveness
Rosabel
Account Manager
Lagos, Nigeria
May 2016 – August 2017
• Managed client communication and project delivery for major brand accounts including Toyota
• Oversaw campaign execution and supported client satisfaction across ₦40M+
portfolio
Prime-Star Enterprises
Administrative Assistant
Lagos, Nigeria
June 2015 – January 2016
• Served as first point of contact for customer and internal service requests
• Improved digital documentation and reduced downtime through web-based process support
• Resolved high-volume complaints and maintained service continuity in fast-paced operations
SKILLS & TOOLS
TECHNICAL SKILLS
• Account Management
• Business Development
• Cross-functional Collaboration
• Cross-functional Team Leadership
• Critical Thinking / Analytical Reasoning
• Customer Support
• Digital Strategy
• Documentation
• Graphic Design
• Market Research
• Presentation
• Problem Solving
• Process Improvement
• Public Relations
• Stakeholder Management
TOOLS
• Corel Draw
• Google Workspace
• Adobe Lightroom
• Microsoft Office
• Adobe Photoshop
• WordPress (Web Development)
• Zoom
EDUCATION
Bachelor of Arts, Advertising and Marketing Communications, University of Bedfordshire (2014)
Bachelor of Science, Mass Communications, Redeemer’s University (2010)
CERTIFICATES AND COURSES
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Digital Marketing Strategy -02 Academy
Digital Marketing Fundamentals- Google
Email Marketing- Hubspot Academy
Integrated Brand Experience- Orange Academy
Certified Design Professional- Abinibi Academy
