Baylor Pate

Baylor Pate Contact Fort Worth, TX,- BP Information Technology -Technical support professional with robust background in Skills Microsoft Windows troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Information Security Skilled in system diagnostics, software installation, and providing clear, actionable solutions. Linux SQL Work History- Java Help Desk Associate Lennox International, Dallas, TX • Worked with ServiceNow helping users with printing issues, troubleshooting basic ISO layer problems, Web browser rectification, and any Ruby troubles with mobile devices • Installed programs, updated software, and did C++ basic configuration of multiple many programs like Adobe Acrobat pro, and Microsoft Visio C# - Python Help Desk Associate CompuCom, Dallas, TX • Worked with service now generating tickets for users over chat • Troubleshooting Cisco Jabber, resolved password Network troubleshooting resets, remedied browser issues, fixed programs that kept freezing up, aided users gain access to PHP new programs • Set up new phones with registration/email ServiceNow Technical support • Troubleshot existing issues with MobileIron 2015-03 - Asset Management 2015-04 Samsung, Richardson, TX • Scanned incoming assets, and made tacking data sheets in Excel for stocking • Packed laptops, desktops, and other work Technical troubleshooting materials for new hires, and other employees • Labeled them, and shipped them out to the System troubleshooting Problem-solving correct locations 2015-02 - Help Desk Analyst -FSO 2015-02 CompuCom, Dallas, TX • Have had service desk training • Learned priority management SLA times, and procedures • Completed field service tickets • Did basic troubleshooting for network TCP/IP layer 2015-01 - On Site Migration Technician 2015-01 Pro4ia, Irving, TX • Backed up work information using Windows 7 migration tools, then reformatted the computers with premade company batch scripts, and finally restoring the files • Installed workstations/laptops, the needed programs/settings for each user 2014-02 - Service Delivery Technician 2014-04 Presidio, Lewisville, TX • Worked for Presidio doing phones, emails, and alerts for their NOC team • The phone calls entailed taking possible P1 emergency total network down, which I always forwarded this calls in a timely manner to an engineer, or contacted one to get it fixed quickly • Experience contacting AT&T very frequently to get their end of the T1 links fixed, follow up on the emails, order new parts, create cases for RMAs • Worked with Onenote, VSphere, Kerberos logins/ticketing, Remedy and service now ticketing systems 2013-06 - Desktop Support Analyst 2013-11 Richemont, Grand Prairie, TX • Set up entire workstations for new hires, current employees, and helped plan the arrival of them • Achieved inventory of incoming, expiring/outgoing equipment as well as making sure PC/Laptops were on the network every day with consistent ping tests • Worked with the ServiceNow ticketing system over many user issues for parts replacements, and ordering, as well as following up with Dell 2012-07 - Data Entry Assistant 2012-07 Goodman Networks, Plano, TX • Performed data entry using Excel, and uploaded important documentation to key locations Education- Associates of Information Technology: Network Security Tarrant County College - Hurst, TX 2010-09 - Diploma 2012-09 L.D. Bell High School - Hurst, TX Certifications Cisco Certified Support Technician, Tarrant County College/Cisco, 08/01/17, This Certification was given to me after I graduated with my associate's degree, with completion of four CCNA courses at college. At the campus, there was a Cisco lab with physical equipment, that is one of the best labs in the nation. I have over 300+ hours of documented lab time at the college. There were also skill exams, hands on skill tests, at the end of each course.