Bassey Odim Bassey

BASSEY, BASSEY ODIM Email:-Phone Number:- Address: Cross River State, Nigeria PROFESSIONAL SUMMARY Talented and highly motivated individual with expertise garnered through 4+ years of experience in the logistics, and communications industries. Demonstrated success as Administrative Personnel, Dispatch Officer, Inventory Management, Customer Representative, and Operations Team Member. Proven track record of managing teams to deliver exceptional customer service. I excel at creating a positive and productive work environment while ensuring that all operational goals are met. Familiar with various technological tools such as MS office suite, and Google suite. Seeking the opportunity to utilize my potential in your organization for the purpose of career development and achieving commendable organizational goals. KEY SKILLS • • • • • Customer Service Satisfaction Technology Proficiency Organization and Time Management Analytical Attention to Detail • • • • • Logistics Management Adaptability Communication Inventory Management Problem-Solving WORK EXPERIENCE Dispatch Officer 44 Deliveries and Logistics, Calabar, Cross River State • 2017 – 2021 Streamlined dispatch operations by implementing efficient route planning and coordination, reducing delivery times by 20% improving on-time performance. • Maintained inventory accuracy with a 99% error-free shipment rate, ensuring that customers consistently received the correct items and quantities. • Established clear and effective communication with drivers/riders, leading to improved compliance with road regulations and a 15% reduction in delivery incidents. • Implemented best practices for inventory control, resulting in a 10% reduction in inventory loss and an increase in overall accuracy. • Resolved delivery issues promptly and effectively, resulting in a 95% customer satisfaction rate and increased client retention. Administrative Assistant Ministry of Information and National Orientation, Abakiliki, Ebonyi State 2013 • Collaborated with various departments, improving information flow, and reducing communication gaps. • Organized and maintained document filing, reducing search time by 20%. • Proactively collaborated with five (5) various departments within the organization to streamline information management. • Demonstrated exceptional versatility and contributed to office efficiency by providing cross-coverage support for other administrative personnel. This resulted in a notable 20% increase in office productivity EDUCATION AND QUALIFICATION • Post Graduate Diploma Public Administration (PGDPA) University of Calabar, Calabar, Cross River State 2016 • Bachelor of Arts, English and Literary Studies University of Calabar, Calabar, Cross River State 2012 CERTIFICATION(S) ● West African Vocational Education (WAVE) Soft Skills training program certification • Diploma Certificate of Proficiency AFRIHUB ICT Institute -