Basma Abdelwahab

Basma Abdelwahab Professional Summary Detail-oriented professional with experience in accounting, customer service, content evaluation, audio transcription, and search quality rating. Strong in data entry, web research, and following detailed quality guidelines to deliver accurate, high-quality results. Work Experience Social Media Manager Al-Salam for Contracting and Supplying – New Cairo, Egypt Full-Time | January 2024 – Present Managed company social media accounts and scheduled regular posts to boost engagement. Created and edited content aligned with brand goals and marketing campaigns. Monitored performance metrics and responded promptly to customer messages and comments. Content & Data Quality Specialist Freelance / Project-Based Present Transcribed general-topic audio content with high accuracy Reviewed and evaluated content based on detailed quality guidelines Rated search results for relevance, accuracy, and user intent Conducted web research to support quality evaluation tasks Maintained high attention to detail and consistency across tasks Accountant Alserag for Computer – Cairo, Egypt Full-Time | September 2019 – September 2023 Entered and updated financial transactions, invoices, and expens reports accurately in the accounting system. Maintained organized records of client and vendor accounts. Assisted with reconciliations, audits, and financial reporting to ensure data accuracy. • Customer Service Agent Uber – Technological Village, Egypt Full-Time | May 2018 – June 2019 Handled customer inquiries and support requests through live chat with professionalism and accuracy. Maintained organized communication records to ensure smooth follow-up and customer satisfaction. Sales Representative Alserag for Computer – Cairo, Egypt Full-Time | September 2016 – February 2018 Communicated with customers to understand their needs and recommend suitable products. Recorded sales transactions, client information, and order details accurately in the system. Education Bachelor of Commerce (Accounting Department, English Section) Faculty of Commerce, Cairo university, Cairo, Egypt Graduated: 2016 Skills Data Entry & Record Management Microsoft Excel, Word, and Google Sheets Accounting Systems & Financial Reporting Customer Communication Support Social Media Management Attention to Detail Time Management Team Collaboration Audio transcription, search quality rating, content evaluation, and web research