Basilio Q. Serdeña Iii

Personal Portfolio Basilio Q. Serdeña III Data Entry Especialist | Customer Service | General Virtual Assistant | Product Lister | Product Research | E-Commerce Logistic | Truck Dispatching VA Table of Contents BASILIO Q. SERDEÑA III YOUR VIRTUAL ASSISTANT Who I Am 3 My Process What I Do 4 Achievements Skill Snapshot 5 Where I’m Going 6 7-8 9 Let’s connect 10 Who I Am BASILIO Q. SERDEÑA III YOUR VIRTUAL ASSISTANT I’m a detail-oriented logistics and technical support professional with over 6 years of experience in dispatching, data entry management, e-commerce support, and customer service. I’am known for my accuracy,process optimization, and problem solving ability. With my background as an IT Professional with a degree in Bachelors of Science in Information Technology most of the time I can manage to learn quickly of the companies system. 3 What I Do BASILIO Q. SERDEÑA III YOUR VIRTUAL ASSISTANT As a General Virtual Assistant, I helped businesses streamline operations by handling admin tasks, customer communication, logistics/dispatching, ecommerce support, and data management—so Data Entry Especialist Customer Service they can save time and focus on growth. Product Lister 4 Product Research General Virtual Assistant E-Commerce Logistic | Truck Dispatching VA Skills Snapshot BASILIO Q. SERDEÑA III YOUR VIRTUAL ASSISTANT Strategy Growth Content Analytics Streamlined logistics & dispatching processes, reducing delays by 15% and improving compliance efficiency by 30%. Supported ecommerce and logistics operations, enabling accurate order fulfillment, improved client satisfaction, and dispute resolution. Created and managed product listings, compliance documents, reports, and customer communications with 99% accuracy. Processed highvolume records and invoices, using Excel/Google Sheets (VLOOKUP, Pivot Tables) to track performance and identify trends. Tools Used Microsoft Excel, Google Workspace, Shopee, Lazada, TikTok Shop, Amazon, Shopify, eBay, Alibaba, Email/Chat Support systems. My Process BASILIO Q. SERDEÑA III YOUR VIRTUAL ASSISTANT Discovery Identify client or operational needs by reviewing records, 1 2 Planning Optimization Develop structured workflows Continuously improve processes time to time 3 4 Research Execution Analyze data accurately Implement data entry especialty 5 6 Achievements BASILIO Q. SERDEÑA III YOUR VIRTUAL ASSISTANT Technical Support & Data Accuracy Logistics & Dispatching E-commerce & Operations Support Encoded and verified Dispatched and monitored 12– Managed multi-platform product 100,000+ student records 18 delivery trucks daily, listings (Shopee, Lazada, into government systems maintaining on-time deliveries Amazon, Shopify, eBay, Alibaba, with 99% accuracy, for P&G products and reducing TikTok Shop), ensuring accurate ensuring compliance with customer delays. pricing, descriptions, and stock national reporting Coordinated parcel deliveries availability. standards (TESDA). across 250+ branches, cutting Processed and encoded 120– Streamlined account delivery delays by 15% (J&T 240 invoices and return goods management processes, Express). daily, maintaining 99% accuracy reducing delays by 30% Investigated and resolved and preventing operational and improving workflow disputes for lost parcels, backlogs. efficiency. successfully reducing Conducted inventory checks and unresolved cases by 59%. discrepancy reporting, enabling faster resolution of stock issues. Achievements BASILIO Q. SERDEÑA III YOUR VIRTUAL ASSISTANT IT & Technical Support Administration & Client Support Delivered PC troubleshooting, system maintenance, Coordinated training schedules and assessment activities and preventive measures, achieving 99% system uptime for 1,200+ trainees and instructors, ensuring smooth (Value Chain Solutions). operations (TESDA). Improved IT system performance at the National Bureau Provided professional email and chat support, resolving of Investigation by diagnosing LAN issues and reducing client and branch issues promptly and strengthening downtime by 40%. customer trust. Maintained compliance documentation and generated weekly operational reports for management oversight. Where I’m Going BASILIO Q. SERDEÑA III YOUR VIRTUAL ASSISTANT Expanding my knowledge as a freelancer Exploring deeper in Data Entry and Ecommerce Production Working more with conscious, mission-driven companies Long-term goal: Build my own empire that can share each others knowledge about Freelancing world 9 Let’s connect BASILIO Q. SERDEÑA III YOUR VIRTUAL ASSISTANT Email-Mobile Number (Philippine- Linkedin https://www.linkedin.com/in/b asilio-iii-serde%C3%B1a6903b6241/ 10 The End Basilio Q. Serdeña III Data Entry Especialist | Customer Service | General Virtual Assistant | Product Lister | Product Research | E-Commerce Logistic | Truck Dispatching VA