Basilio Q. Serdeña Iii

I am a Logistics and Customer Service Specialist with over seven years of experience in dispatching, route management, and client support. My expertise includes coordinating daily delivery operations, managing 12–18 trucks, processing 120–240 invoices, and ensuring smooth communication between drivers, warehouse staff, and customers. I have a proven record of reducing delivery delays, resolving disputes, and improving on-time performance through proactive problem-solving and real-time monitoring.

Beyond dispatching, I provide customer service and technical support, handling inbound/outbound calls, assisting with system-related issues, and maintaining accurate records. I am highly skilled in Microsoft Excel, Google Sheets, and logistics systems such as T2MIS, BSRS, JMS, FEISHU, and NetSuite, which I use to streamline reporting and optimize workflows.

Overall, I specialize in ensuring that logistics run efficiently, customers are supported, and operations stay accurate and on schedule.