Basharat Sultan | Freelancer Resume

Curriculum Vitae BASHARAT SULTAN Contact Details Nationality: Mobile: Primary Email: Pakistani Address: Date of Birth: 31st December 1980 Profile I have over 20 years of experience working with USA, UK and Canadian based offshore projects. A proven track record of achieving targets. Neutral accent, fluent English, convincing and highly motivated. I have worked as a Project Manager on projects like property management, real estate, lead generation, sales, customer support, chat support, email support, etc. Achievements Over the past 20 years, I’ve built a strong professional track record, starting as a Virtual Assistant and advancing to leadership roles where I’ve successfully managed teams of over 20 people. I have consistently delivered results across various industries, including real estate, property management, customer service, and digital marketing. My key achievements include generating qualified leads through cold calling and outreach, improving team productivity through structured workflow systems, supporting U.S. and Canadian clients with high satisfaction rates, and ensuring seamless operations in fast-paced remote environments. I’ve helped businesses meet and exceed their sales targets, optimized client communication processes, and played a vital role in scaling operations by training and mentoring team members. My ability to adapt, lead, and deliver under pressure has made me a trusted asset across all projects I’ve been part of. Work History Grand Leisure Travel, Property Manager July 2016 - Aug 2025 Managed a team of 8 virtual assistants supporting short-term rental operations across platforms like Airbnb, VRBO, and Furnished Finder. Oversaw daily guest communications, turnover coordination, listing optimization, and maintenance tasks to ensure smooth operations and 5-star guest experiences. Key Highlights: ● ● ● ● ● Supervised listing setup and pricing strategies using Hospitable, Hostaway, and PriceLabs Coordinated turnovers and maintenance via TurnoverBnB and Properly Managed team workflows using Trello, Asana, and Google Workspace Handled owner updates, guest issues, and reporting on occupancy and performance Successfully launched and managed multiple properties, ensuring consistent quality and performance Sylvia Dana Realtor, Assistant Project Manager Feb 2014 –June 2016 ● Managed daily CRM updates, organized lead information, and tracked follow-ups to support lead conversion and smooth client communication. ● Responded promptly to inbound buyer and seller inquiries via email, text, and phone, helping to pre-qualify leads and schedule appointments. Curriculum Vitae - Basharat Sultan ● Coordinated property showings, inspections, and open houses, ensuring seamless scheduling and communication between clients, vendors, and the agent. ● Created and posted social media content, managed listing descriptions, and updated MLS-related details under the agent’s guidance. ● Maintained organized digital files, handled general administrative tasks, and ensured that transaction timelines were met efficiently. ● Used tools like Google Workspace, Canva, Calendly, Slack, and kvCore to manage day-to-day operations and client engagement. ● Assisted in the preparation of listing packets, marketing materials, and follow-up campaigns to support both active listings and past client retention. Emenac Inc, Project Manager June 2011 - Jan 2014 As a project manager, I was responsible for the following:● ● ● ● ● Managing, selecting, organizing, training the team. Agent utilization and review KPIs. Weekly, monthly and quarterly reporting. Generating, invoices, salaries for the agents. Managed few projects from scratch. Mindbridge BPO, Senior Supervisor, Verification Department Dec 2009 - June 2011 Reporting to Manager of the project:● ● ● ● As a Senior Supervisor I was responsible for verifying all the sales. To ensure the sales are legit and information taken is correct, if not, to send for correction. Try to up sell them and generate revenue for the company. Assisting other agents if they have any issues or queries regarding quality guidelines and coaching them time to time. ● Help new agents maintaining conversion and strict quality guidelines. ● Always achieved given targets on time. TRG, Supervisor Jan 2007 – Dec 2009 Reporting to Manager of the project:● ● ● ● Making outbound calls to USA based project on healthcare. Successfully completed Training for Sales, Call Handling and Customer Support Targets achieved and made sales on weekly basis. Achieved award of Seller of the month. Ovex Technologies, Team Lead Feb 2005 - Jan 2007 Responsible for following:● ● ● ● Inbound USA based project on Dell. Got Training for Sales, Call Handling and Customer Service Skills. Inbound Sales. Conducting trainings for CSR/TSRs. Education BCS, Islamic University 2004 Curriculum Vitae - Basharat Sultan ICS, H-8 College For Men, Islamabad, Pakistan 1998 Trainings & Development Sales and Customer Support Techniques, Ovex Technologies Learned customer support and sales techniques, accent reduction and neutralization. Introduction with American Culture and Geography, TRG Learned about American Culture, people, traditions and geographical abbreviations. Interpersonal and Communication Skills Learned excellent business communication and interpersonal skills. Skills & Competencies Selling Skills ● Excellent selling skills with proven track record of B2B and B2C sales Communication Skills ● Excellent verbal communication and comprehension. ● Neutral non-inflicted American Accent. Computer and internet Skills ● Command on MS Word, MS Excel, MS Power point ● Salesforce ● Communication through Slack, Google Meet, Skype, Zoom ● Calling softwares like Ring Central, Skype, Google Voice ● Time tracking softwares like, Asana, Jira, Clockify, Hubstaff. ● Internet search ● Used CRM in Ovex Technologies. ● Live chat and communication with costumers. 🏠 Property Management Systems (PMS) & Rental Platforms ● ● ● ● ● ● ● ● ● ● ● ● ● Airbnb VRBO Booking.com Furnished Finder Lodgify Guesty Hostaway Hospitable (formerly Smartbnb) OwnerRez Hostfully AppFolio Buildium Doorloop 💲 Pricing, Automation & Calendar Tools ● PriceLabs ● Turno (formerly TurnoverBnB) ● Properly 💬 Guest Communication & Customer Support ● ● ● ● ● ● Dialpad Grasshopper Skype Slack Tawk.to WhatsApp Web Curriculum Vitae - Basharat Sultan ● RemoteLock / August / Wyze / Nest apps 📅 Project Management & Task Coordination ● ● ● ● Trello Asana Jira Notion 🧾 Bookkeeping & Financial Tracking ● QuickBooks Online ● Google Sheets (for expense tracking, rent logs, etc.) 🌐 Office & Productivity Tools ● ● ● ● Google Workspace (Docs, Sheets, Calendar, Drive, Gmail) Microsoft Office (Word, Excel) Loom (for screen recordings and SOPs) Grammarly (for writing and communication accuracy) Hobbies Reading Novels, Socializing, Swimming Curriculum Vitae - Basharat Sultan