Basant Kumar Pandey

CURRICULUM VIATE BASANT KUMAR PANDEY E-Mail -Contact No: -/- PROFESSIONAL EXPERIENCE ❖ FREELANCE TRAINER - Sales & SOFT SKILL TRAINING (Duration October 2019 till Present) Job Responsibilities ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ Liaise with managers to determine training needs and schedule training sessions Design effective training programs & Prepare educational material such as module summaries, videos etc. Conduct training sessions on shared locations Support and mentor new employees Keep attendance and other records Conduct evaluations to identify areas of improvement Monitor employee performance and response to training Some of his recent clients are: ⚫ PMKVY-BARRACKPUR PIRAMAL HEALTHCARE LIMITED UBER ONBOARDING SERVICES ❖ SALES MANAGER IN KALPRIT MARKETING PVT LTD. (Duration January 2018-September 2019) ⚫ ⚫ Job profile: ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ❖ Manage online & offline sales. Achieve growth and hit sales targets by successfully managing the sales team. Design and implement a strategic business plan that expands company’s client base and ensure it’s strong presence. Build and promote strong long lasting client relationships by partnerships by partnering with them and understanding their needs. Present sales revenue and expenses reports and realistic forecasts to the to the management team. Identify emerging markets and market shifts while being fully aware of new products status. PROCESS TRAINER IN AEGIS GLOBAL LTD.(Duration: August 2013-December 2017) Job Profile: ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ❖ ⚫ ⚫ ⚫ Giving the Process and product training to the N.H.T Batches. Giving the soft skill and communication training to the trainees. Arranging the Refresher session for existing and newly hired employees. Responsible for the time bound training session. Ensure the maximum throughput and maximum no. of cleared trainee. Prepared the different type of Projects for the process improvement. Preparing the questioners for the monthly process quiz. Responsible for minimum attrition and maximum throughput Prepared the process Flow, Training Module and Training Delivery content. Responsible for Training process flow/ Arranging Refresher/ Various Type of Training( TNI/C-SAT) SME IN AEGIS GLOBAL LTD. (Duration: Jun 2012-June- July 2013) Job Profile (Domain- Training) Trainees support during the OJT & certification of New Hire Trainees Batches. Taking Mock calls of Trainees during the Class room session of product Training. Supporting the Trainer during the Classroom training in various purpose- Demonstration of Application, Helping in trainee engagement programme, feedback sharing, supporting in role plays of product, ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ❖ ⚫ ⚫ helping in better understanding of product. Reviewing and updating the training content. Taking care of Training material and keep a record of issuing training material. Job Profile (Domain- Operations) Provide Support to 0-30 days tenure associates on floor Auditing calls of 0-30 bucket and sharing the feedback for improvement. Taking refresher on various Topics ex. Quality TNI, FATAL Feedback, AHT Reduction, Floor Dip Check Giving Preshift to floor associates Updating Floor associates on mid shift updates Support Floor associates in understanding the process C.C.E IN AEGIS GLOBAL LTD (Duration: June -2011 – May2012) Job Profile: Taking calls of customer, resolving their technical or A/c problem. Provide information regarding their connection. Helping the team by providing them process & product Knowledge during the calls to handle it easily. COMPETENCIES ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ Fast learner. Adapt well to changes and pressures in workplace. Excellent written communication and presentation skills. Work effectively with diverse groups of people. Ambitious, hardworking and committed to excellence. Able to relocate and travel as needed. Honest, Sincere and a Hard Worker with a high level of Integrity. TECHNICAL SKILLS ⚫ ⚫ One year Diploma D.C.A. from STERLITE FOUNDATION Proficient in Microsoft tools ( Excel/Presentation) ACADAMIC RECORDS Name of Exam Year Board I University Secondary 2005 UPEB Higher Secondary 2009 NIOS B. Com 2012 CMJ University PERSONAL INFORMATION Date of Birth : 31st Dec’1988 Gender : Male Marital Status : Single Languages Known : English, Hindi & Bengali Current Location KOLKATA : ❖ Declaration I confirm that the information provided by me is true to the best of my knowledge and belief. Regards: BASANT KUMAR PANDEY