Barvilyn Suralta

BARVILYN SURALTA PROPERTY MANAGER / MARKETING DIRECTOR PROFILE CONTACT -- General Santos City, Philippines 9500 SKILLS Calendar Management Email Management Phone support Chat support Appointment Setting Organization Customer Service Administrative Skills Problem-Solving Skills Attention to Detail Data Entry Critical Thinking Proficiency in Property Management Software Microsoft Office Adaptability Conflict Resolution Market Knowledge Time Management Team Work Knowledge of Fair Housing Law Knowledge of Fair Housing Law As a Property Manager with six years of dedicated experience, I bring extensive expertise in supporting the seamless operation of property management services. I specialize in efficient communication with tenants, property owners, and contractors, ensuring clarity and collaboration at every stage. My strengths include meticulous scheduling, document management, and a commitment to delivering exceptional customer service. With a strong proficiency in administrative functions such as data entry and record-keeping, I excel at swiftly resolving tenant concerns and coordinating maintenance needs to maintain the highest standards of property care. WORK HISTORY October 2022 - July 2024 Perpetual Realty Group Property Management Assistant AppFolio Expert, NTREIS/ MLS Listing Handling Section 8 Properties Managed Airbnb / VRBO rentals MLS listing and adverstise property to real estate social medial platforms Determine the rent price Prepare vacant units Advertise rental vacancies Screen and approve tenants Prepare and enforce a lease agreement Handle tenant complaints and issues Collect and adjust the rent Carry out property maintenance and repairs April 2020 - July 2022 Nidus Group Real Estate Property Management Assistant Application processing, Back-end job (New lease draft, lease renewal, invoices), Scheduling routine inspections, and providing advisory of the inspection plan Receive repair and maintenance requests Liaise or make follow-ups with tradespeople or vendors Identify tenants nearing the end of the lease. Collaborates with the property management team to produce advertising materials. Meets with prospective tenants to show properties, conduct interviews, receive rental applications, and explain terms of occupancy. Processes applications and conducts credit checks. Collects monthly fees and maintains records of payments and rental activity. Prepares budgets and financial reports. Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security, and other services. Investigates and helps to resolve complaints, disturbances, and violations. Complies with anti-discrimination laws with regard to housing, renting, and advertising. Contributes to team efforts by accomplishing related tasks as needed. August 2019 - July 2022 Foster & Tarrant Property Management Property Management Assistant Creating Management Agreements and Leases, scheduled routine inspections, updated council rates and strata fee invoices Handled maintenance inquiries, supported PM daily tasks Maintenance Coordinator Lease Renewal Delinquency Management Coordinator Tenant Relations Manager (with a focus on arrears) Email management, phone support. August 2019 - March 2021 Manage My House Property Management Assistant Assists in managing all aspects of a building's occupancy and maintenance Communicate with tenants regarding property-related issues Application Processing Handles Moved Out and Moved In Process Conducts Property Inspection Handles Marketing Posting and Inquiry July 2017 - August 2019 UbicaBus Executive Assistant / CSR UbicaBus provides rich fleet management benefits to schools, but also provides huge value to parents and students The task would consist, of appointment setting, calendar management, email management, order entry, and phone support. June 2015 - April 2017 PowerWatch Customer Service Representative PowerWatch is equipped with a MATRIX-powered thermoelectric engine that is one-of-a-kind. My task would consist of social media management, phone, email and chat support. CUSTOM SECTION AppFolio Expert, Lead Simple, Rentec, Rentvine, Tenant Turner, Showing Time, NTREIS / MLS Lister, Property Ware, PayProp, Airbnb, VRBO, Transaction Desk, Trello, Slack, Shopify Expert, Managed, Property Tree, 1form, Click up, Process Street, Zendesk, Klaviyo, Volusion, Lucky Orange, HubSpot, HubStaff, InfusionSoft, Mojodialer, CallRail, Five9, Zoho, RingCentral and Xencall Knowledge of Fair Housing Law