Bartosz Jabłoński
Tech Support Specialist
about
m over
e 5+ years of experience across
Customer Service Specialist with
contact
-
gaming/IT industry. Currently pursuing Tech support career, working on
acquiring certificates while getting on-the-job experience with MS
cloud products. In 1 year became EXO support associate, acquired
advanced knowledge of EXO, Teams and Azure AD and got promoted to
EXO backup SME. March 2021, passed CompTIA A+ certification (90%).
-Austria, Mondsee, 5310
LinkedIn Profile
EDUCATION
SKILLS
CERTIFICATES
Bachelor in Russian Language
and Literature
Office 365 suite, specialist in
EXO, Azure AD, MS Teams, AD
University of Gdańsk
Exchange Server – Hybrid config,
troubleshooting, migration
Microsoft 365 Exchange Online
Support Associate
2020
-
Scholarship winner
The Pushkin State Russian
Language Institute
2009
Win 7, 10, Win Server 2019,
Ubuntu
MySQL, TSQL – basics
CompTIA A+
March 2021
Russian business language
certificate (C1 level)
2010
professional experience
Aug 2019 – Dec 2020
May 2016 – Feb 2017
Microsoft OSS Engineer for Office 365 Polish Tech Support / Concentrix, Bulgaria
•
August 2020: Promoted to EXO SME backup
•
Supporting technologies: Exchange Online, Azure AD, MS Teams
•
2nd line support for MS 365 suite. Premier customer support qualification
Ad Ops Coordinator / App Sales Coordinator / Outfit7, Slovenia
•
Acting Account Manager for 5 major clients
•
Conducting price negotiations with foreign partners
•
Work with information and multifunctional databases
•
Analysis, planning, implementation and control of advertising campaigns
Preparation of reports for external partners (Apple, Google)
Publishing and testing new promotional materials within the applications
•
•
Jul 2015 – Jan 2016
Mar 2014 – Aug 2015
Feb 2013 – Aug 2015
Polish Team Leader / SME / TELUS International Europe, Bulgaria
•
Current management of a team of 16 members
•
Supporting the QA team as a dispute manager
•
Leading projects: Increase CSAT, Tech issues with servers, organizing trainings
Junior Quality Specialist / TELUS International Europe, Bulgaria
•
Creation and implementation of new methods of working with clients
•
Additional staff training on customer service topics
•
Evaluating the performance of 20 agents on a weekly basis + weekly feedback
Tech Player Support Specialist / TELUS International Europe, Bulgaria
•
Answering League of Legends players’ concerns and queries
•
Solving 1st line Tech issues; preparing escalations
achievements
•
TELUS I.E.: Led an independent research team to find out server
connection problems of EUNE players. A discovered, documented and
escalated major issue to central office in LA was fixed.
•
TELUS I.E.: Led a successful project to increase Customer Satisfaction.
Achieved over 10% increase in 2 months period.
languages
•
English – Full professional
•
Russian – Full professional
•
Polish – Native
•
Slovene – Advanced knowledge
•
French – Communicative, currently studying
