Curriculum Vitae
General Virtual Assistant/ Executive
Assistant
Delivering outstanding customer service!
Achieving new heights!
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Internet Research
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Customer Service
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Problem-Solving
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Computer Literacy
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Tech Savvy
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English Proficiency
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Strong Communication
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Basic Video Editing
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Basic Graphic Design
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Photo Manipulation
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Microsoft Office
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HTML and CSS
My goal is to be able to overcome obstacles that may come up at
work, put the knowledge and skills I've acquired through
education to use, demonstrate my abilities as a team player, and
ultimately succeed. With increasing enthusiasm, I am broadening
my range of opportunities by improving my collection of skills.
I also have experience with picture editing and compositing
images with a fantasy feel. My passion to learn has led me to
widen my expertise, requiring me to acquire a range of other
creating applications, such as Illustrator, Premiere Pro, and After
Effects. I have a lot to learn and I'm not going to stop until I'm the
best version of myself.
programming
WhatsApp/Mobile: -
Email:-Skype: live:barteazy
Facebook: www.facebook.com/bart.puguon
Onlinejobs: https://www.onlinejobs.ph/jobseekers/info/358801
Bart Puguon |-| - | Baguio City | 2600 | Philippines
Acadsoc
March 2017 – September 2021(Fulltime)
Home-based ESL Tutor
Acadsoc is an online English education platform under Shenzhen Acadsoc Information Co., Ltd. It
mainly conducts online teaching through the Internet and focuses on one-to-one English training
services for online foreign teachers.
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Provided homework appropriate to their level while maintaining the quality standard of
the company.
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Offered feedback on progress towards their learning goal based on my own and others’
experiences.
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Reviewed lesson materials with students by discussing text or reviewing worksheets while
giving corrections on pronunciation, grammar, and vocabulary.
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Helped them understand key concepts by utilizing text examples and conversation
prompts to enhance the lesson.
51Talk
October 2014 – June 2015(Fulltime)
Office-based ESL Tutor/ Trial Lesson Teacher
51Talk, also known as China Online Education Group, is an online education platform in China,
with core expertise in English education.
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Prepared lesson plans in accordance with students’ learning needs
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Tailored my teaching style and pace to fit students’ levels while assisting them with their
technical difficulties as much as possible.
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Motivated students to speak in English.
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Prepared and delivered progress reports at regular intervals, evaluating students’ progress.
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Produced exceptional sales by providing outstanding trial lessons to first-time English
learners.
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Convinced students (our clients) to purchase more lessons by discussing the value of
English in their future and various applications such as tourism.
Bart Puguon |-| - | Baguio City | 2600 | Philippines
Sitel
February 2013 – May 2014(Fulltime)
Customer Service Representative for Capital One
A privately owned contact center company headquartered in Miami, Florida. Sitel provides
outsourced sales, technical support, customer service, and other business processes for large
companies.
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Managed large amounts of incoming phone calls
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Assisted cardholders with account queries, billing issues, payment arrangements, and
service promotions
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Collaborated with clientele to resolve credit card disputes on their account
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Maintained a high level of customer satisfaction while following communication
procedures, guidelines, and policies.
Independent
July 2019 – March 2020(Part-time)
Commission Photo Manipulation
Photo manipulation is one of the skills I’ve acquired in the past years. Combining and
blending several images to create a realistic or artistic output as much as possible.
Bart Puguon |-| - | Baguio City | 2600 | Philippines
Daily Salida
March 2016 – February 2017(Part-time)
Customer Support
Daily Salida is an e-commerce store that offers a variety of items, ranging from beauty products
to women's bags, shoes, and many more.
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Provided customer service and resolved customer inquiries via email
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Communicated with suppliers and kept track of items for shipping/ in transit
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Updated database about orders that will be sent to suppliers
AMA Computer College
Information Technology
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A for-profit Information communications technology university in the Philippines
San Jose School of La Trinidad
High School
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A private Catholic school located in the municipality of La Trinidad, Benguet, Philippines.
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Microsoft office
Communication, soft and BPO Customer service skills
Sitel Product Knowledge
Zendesk Navigation
Adobe Premiere Pro Essentials
Basic Adobe After Effects
Basic Photoshop
Photo Compositing
Photo Manipulation
Photo Retouch
Image Post-processing
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Bart Puguon |-| - | Baguio City | 2600 | Philippines
Gary Pogs
➢ -
➢ Customer Support | Concentrix
Kim Ordonez
➢ -
➢ ESL Tutor | 51Talk
JD Gundran
➢ -
➢ Team Leader | My Client VA
Vin Gundran
➢ -
➢ Virtual Assistant | Pineapple Staffing
Bart Puguon |-| - | Baguio City | 2600 | Philippines
