Barnali Goswami Basu

BARNALI GOSWAMI BASU-, - PROFILE  Telecom industry experience (12 years as of 2017):  Domain:     OSS: Service Assurance, Provisioning, Fulfillment and Workforce Management BSS: Mediation Telecom operator processes: working knowledge of the entire L2C process. Well-versed with the eTOM framework, SOA concepts, COTS products and their application in Telecom Domain.  Pre-sales:  Helped design solutions for BSS, centre of excellence for testing, number portability, IFRS15, CHNP and partner management for potential customers in the Asia Pacific region.  Overall Bid Management  Guiding quantification of functional requirements dimensions and complexity (mainly using Function Point Analysis) for solution and project pricing (for KPNL and British Telecom)  Technical and business proposal development  Software engineering, projects, quality and process:  Project Management spanning Software Development Life Cycle and quality activities  Experienced in Agile delivery  PMO Activities like resource utilization, program and portfolio monitoring, management reporting, gap analysis, client interaction and account review, invoice tracking and closure  Requirements specification and management –solution and applications levels.  System and software design  Coding, unit and system testing, including manual testing  Applied CMM, CMMI, ITIL and ISO for quality and productivity gains  Quality audits  Configuration management  Defect prevention planning and process implementation  Delivery management  Defect prevention planning and plan execution  Productivity gains: used historical projects data for trend analyses and benchmarking  User guide content development  Selection and implementation of coding and testing tools for multiple teams.  Testing:      Well versed with JIT requirement elicitation Well versed with testing stages/levels/phases, testing techniques and bug life cycle Expertise in black-box testing, Decision Tables, D2D testing and use case testing Hands on experience in preparing test plans, test cases, test data and executing the same Experienced with Rational Robot, Test Director and HP UFT  Communication (Internal):       Communications (External)      Design annual newsletter for business unit Blogging about events and initiatives of the organization Have been involved in branding initiatives Planning initiatives for a deeper connect with employees across the organization Part of location council and its plan for connecting with employees Represented Techmahindra in the Campus Connect Program for Engineering Colleges Delivered talks on select technologies Spearheaded events for Techmahindra Foundation for underprivileged students for its smart centers IT teaching experience: part time lecturer at Regional Computer Centre Institute of Information Technology, Kolkata, India Best Auditor Award, 2010, Tech Mahindra Barnali Goswami Basu Page 1 of 8  Skilled in a wide range of data analysis, quality management and software development technologies and processes. KEY SKILLS Leadership Communications Problem solving and analysis Extra-curricular contributions Led project teams, stakeholder groups and several location-level initiatives Effective in verbal and written communications and presentations for a wide variety of projects and stakeholders. Led many initiatives of internal communication like newsletters, blogs etc. Advanced data analysis with easily available tools as Excel or Minitab (including macro-based automation) Led initiatives for diversity and inclusion, internal communication, corporate social responsibility, and eco-sustainability EDUCATION    B.Sc. Zoology from Lady Brabourne College, Kolkata (Calcutta University), 1996 B.Sc. Computing and Information Systems, University of London, 2001 M.C.A Sikkim Manipal University, India, 2005 WORKSHOPS/TRAINING PROGRAMS      Software Metrics: Conducted by QAI, Duration : 1 day : May 2004 Introduction to Six Sigma: Conducted by ISI, Duration: 3 days : September 2004 QSM SLIM Estimate Training in February 2014 by QSM, Netherlands Agile Methodology IFPUG/NESMA Function Points CERTIFICATIONS  A Diploma Computing and Information Systems from Techna Institute (University of London) with Distinction - 1999  A Higher Diploma Computing and Information Systems from Aptech with Distinction - 1999  ITIL Foundation certification - July 2007  IT Project Management from IIT Powai - January 2008  ISTQB Foundation - December 2008  Six Sigma Green Belt - August 2011  Certificate in Global Business Leadership from GlobalNxt University, Malaysia as a part of the 1000Leaders Initiative in Techmahindra - June, 2015 WORK EXPERIENCE SUMMARY TIME LOCATION AND COMPANY DESIGNATION Tech Mahindra, February 2007 to A global leader of telecommunications solution integration Process Consultant present; Kolkata, India services. February 2004 to UshaComm August 2005; Kolkata, BSS Products India Associate Manager July 2001 to January Techna Group, 2004; Kolkata, India A global software solution provider Quality Coordinator/ Software Engineer Barnali Goswami Basu Page 2 of 8 Techna Institute June 1999 to June Lab Instructor/ Delivers IT courses and education programs on behalf of 2001; Kolkata, India Administrator universities (for example, University of London) Regional Computer Centre Institute of Information April 2000 to November Technology Lecturer (part time) 2000; Kolkata, India An engineering College under West Bengal University of Technology PROJECTS AND ASSIGNMENTS Tech Mahindra 1. Pre Sales October 2015 to present As a solution integrator, have participated in a large bid, dealing with BSS transformation, partner management, setting up testing center of excellence, partner management, OSS modernization, managed services and IFRS15. Contributions as a Bid Manager        Ensure all necessary information and risks are well presented during bid qualification Co-ordinate with all stakeholders – delivery, finance, legal, program management, sales, insurance and taxes to ensure timely submission of bids Co-ordinated bids for managed services, OTT solutions, a mobile/ wed based solution for a restaurant chain and VOD Ensure bids are compliant to Shipley’s standards of RFP writing and compliant to all the needs of the tender. Ensure the RFP is reviewed internally and formatted Ensure complete documentation as per the conditions set in the RFP/RFI Review completeness of all constituents of cost and review PnL and cash flow statements with finance and management to check viability of the deal Contributions as a Solution Integrator:          Engage with stakeholders- Business Owners, Product Line etc. understand the requirements required by the business Evaluate products with subject matter experts, and define the most optimum solution for BSS /OSS domain Put together an optimum solution keeping, both the technical and commercial aspect in mind Coordinate with all internal stakeholders – technical teams, finance, delivery, legal etc. as well as product vendors to put together all aspects of the pitch Prepare for bid defense Help Sales to identify and qualify proactive pitches Led on various critical and complex programs for the solution design and architecture for E.g: Discussed the Business requirements with the stakeholders to put together a Number Portability solution with IaaS, as well as devise Managed Service solutions along with a service desk. Participated in large bids related to complete BSS suite overhaul on SaaS model Led and won a few managed services deals as well as led the solution on IFRS15 with Aptitude and SAP 2. Centre of Excellence for Design and Estimation April 2012 to September 2015 Contributions as a Solution Consultant:     Engage with stakeholders- Business Owners, Product Line etc, understand the requirements required by the business in the OSS components dealing with Assurance, Provisioning and Workforce Management systems and BSS components like partner management, interconnect, billing, campaign management. Lead the solution design and architecture, discuss the Business requirements with the stakeholders to produce the HL Architecture Analyse the impacts of the requirements from an E2E perspective and propose various options, recommend an optimum solution. Produce a detailed phase by phase implementation plan for enabling the product journey integration Barnali Goswami Basu Page 3 of 8        Manage and track the requirements and design distribution to the rest of the design team for overall design delivery in a release Review, control and monitor, from a design perspective, the phase wise implementation of the project Benchmarking and productivity Analysis based on ISBSG, Caper Jones and market trends and strive for continuous improvement. Providing training to teams on Function Points (IFPUG, NESMA), and SNAP Designed and tested internal tools for audits tracking, requirements coverage assessment, and benchmarking data repository. Supporting external teams for the deployment of these tools. Driving automation of project and program reports, trend analysis, and MS Excel-based estimation. Managed software base configurations for all software delivered to the customer. 3. Program Monitoring Office, January 2011 - March 2012 As PMO, the key responsibilities included          Tracking program/ project health Resource Utilization Submission Risk Analysis and Tracking Tracking billability Client interactions for billability and invoicing, risk monitoring and control Gap Analysis Management Reporting Invoice Tracking Program/ Account Review with client and Management 4. UK Andes Expedio IM Application Development, April 2010 - December 2010 Contributed as Component Designer/Test Manager to the entire Agile projects using JIT and TDD that enhanced the functionalities of the UK Andes Expedio IM AD component of the TMW platform:         Gap analysis of HPSC and Expedio IM based on ITIL framework Solution component design Project Planning, Monitoring and Control Defect Management (HP Quality Center) Test Planning and Management (Test Director) Quality Management Configuration management System closure feasibility 5. UK Andes GetAFix Application Development, July 2009 - March 2010 Contributed as Test Manager to functional enhancements of the UK Andes Expedio IM AD component of the TMW platform:          Tool used QTP, Currently UFT Coordinated development and delivery activities across the entire Software Testing Life Cycle with the on-shore part of the team Formulated test strategy and plan and defect reporting process Led a six member testing team to execute two parallel Manual and Performance Testing tracks. Formulated the UAT Test Strategy, UAT Test Plans and UAT defect reporting process. Managed testing activities: ensured completion of regression, functional, black box testing according to testing schedules, scope and plan. Analyzed of requirements and design documents and business rules to develop technical specifications to enable coding, testing, integration and delivery. Quality Management Activities Configuration management Activities 6. Andes TMW, January to June, 2009 Andes TMW is a work package that aims to rationalize resources (people and systems) in BTs’ TMW platform. The Andes Programme, as a whole, is a process led Transformation Programme for BT Global Services that aims to reduce the systems estate by 75% while improving customer experience. It covered 700+ systems in 25+ countries. This size necessitated division of the program into manageable work streams. Andes needed to deliver high level customer experience user stories (solution level requirements) through the L2C, T2R and C2M processes. Barnali Goswami Basu Page 4 of 8 Contributions to transition:        Designed and transitioned in Expedio during the shadow phase Quality Management Activities PMO activities Created and maintained all project management plans Managed the configuration of all CIs in use Participated in internal audits of the team Ensured compliance with BT’s quality standards by team members Contributions to transformation:          Evaluated HP Service Manager Process definition as per the ITIL and eTOM concepts for the To-Be architecture Trained team members in ITIL concepts Evaluated the BT Business Voice architecture Analyzed closure feasibility and strategy of systems like RFI, Clarify Quality Management Activities PMO activities Managed configurations of all CIs in use. Ensured compliance with BT’s quality standards by team members. 7. BTGS Classic Testing, October 2008 – January 2009 BTGS Classic Testing of IVPN, non IVPN and eDCA testing both E2E and D2D. Contributions as Test Lead:         Tool Used : Quick test for Regression Reviewed Test scenarios and enhanced test scripts (Manual and Automated) Facilitated Test Case and Test Logs reviews to determine root causes; formulate rectification plans; and collect metrics. Formulated project management and project risk mitigation plans. Managed configuration of the software products Observer in internal BT quality audits. Ensured team members’ compliance with BT’s quality standards. Facilitated agile implementation within the project. 8. BTGS D2D Testing/ Component Testing, February 2007 to September, 2008 BTGS D2D Testing was a work package that consisted of D2D Testing of the FCE, IVN, UK MPLS, and UK RoW. As a Test Lead, made the following contributions:           Facilitated Test Case and Test Logs reviews to determine root causes; formulate rectification plans; and collect metrics. Formulated project management and project risk mitigation plans. Managed configuration of the software products Collected and analyzed metrics data for project productivity analysis Completed root cause analysis and fix reviews for bugs. Formulated project management plans; helped monitor the project. Controlled configuration of the software Supported team audits. Ensured team members’ compliance with BT’s quality standards. Facilitated agile implementation within the project. UshaComm February 2004 – August 2005 Contributed to projects for the following two products: Pegasus mediation solution: Barnali Goswami Basu Page 5 of 8 Pegasus is a convergent mediation solution that processes usage data received from network elements for revenue calculation and ensures subscriber service activation. It has the capability to collect data of various types of transaction from different network elements, transform the data and deliver it to end applications such as charging, rating, and billing. The product has three-tier architecture: Java front end, UNIX/C++ business layer, and Oracle database. SimuTool: Simulates network elements for mediation products. It is developed in Java. Made the following contributions to Pegasus and SimuTool:         Designed test cases for product modules based on requirements and functional specifications. Executed end-to-end application and regression testing and prepared test logs for analysis. Executed product interface testing; recommended HCI improvements. Reporting bugs to the developer team (through Bugzilla). Facilitated root cause analysis, test output reviews, and metric collection (was a contributing member of UshaComm’s metrication team). Contributions to project management: estimated task and activity size using cocomo tools; formulated project management plans; tracked schedule compliance; and analyzed project risks Managed software configuration Observer in internal audits of UshaComm Ensured team members’ compliance with UshaComm’s quality standards Techna Infrastructure 1. Team Leader and quality coordinator, Online Project Management solution, August 2003 - January 2004 The Online Project Management solution supports end to end management of software engineering tasks for software development organizations, including scheduling, resource allocation, bug tracking, issue management and reporting. Led a five person development team and coordinated quality activities:       Formulated project management plans and tracked schedule compliance and status Contributed to requirements analysis and architecture design of the user interface Administered the database Executed test cases and facilitated bug tracking and rectifications. Point of contact for internal customers. Managed configuration activities Environment and tools used: Pentium M/c; Linux, MySQL, JSP, Servelets, Tomcat, CVS, Rational Suite, HTML, Javascript 2. Developer and quality coordinator, ValueExchange, December 2002 - August 2003 ValueExchange is a decision analysis solution that integrated Microsoft Office components like Excel and Outlook for online collaboration across co-located offices of an organization. Custom built configuration and instant messaging modules were developed for this system. Made the following contributions:      Prepared project management plans; tracked schedules and status Designed the user interface Designed and administered the database Implemented the configuration management and instant messaging functionalities and file repository. Controlled software configuration. Technologies: Pentium M/c; Windows platform, Excel 2002, SQL Server 2000, VB6.0, VBA, XML 3. Development Lead, hydraulic management system, March – November, 2002 Barnali Goswami Basu Page 6 of 8 Ported and enhanced a hydraulic management system for TLW Hydraulics Co. from DOS to Windows and whose platform was changed from DOS to Windows and Pascal to Delphi. Made the following contributions as leader of a four person team:      Formulated project management plans and tracked schedule compliance and project status Designed, developed and tested the input handling and reporting modules. Developed the software help manual content Executed quality-related tasks Guided the team through quality audits Technologies: Pentium M/c; Windows platform, Delphi 5.0, Help and Manual 2.0 4. Developer, in-house systems, June 2001 – February 2002 Contributed as a developer for asset management, attendance tracking management and other sytems:    Contributed to design, coding and testing Developed user manuals Prepared proposals and business cases for internal projects. Technologies: Pentium M/c; Windows platform/ Linux, VB 6.0, PHP, PostGreSQL, MySQL, Java, SQL Server 2000 Techna Institute Trainer and Lab Administrator, Techna Institute, June 1999 – May 2001  Recommended a e-commerce authentication protocol: As part of an academic project, used a statistical comparison-based method to determine the best combination of hashing techniques and digital signature generation algorithms to recommend a suitable authentication protocol. Environment: Pentium M/c; Windows platform/ Linux, C, Java, Statistical packages like MINITAB and NLREG   Maintained a Linux-based network of 25 computers Imparted training to students on various technologies and software engineering methods SKILLS AND COMPETENCIES AREA STANDARDS/SYSTEMS/TOOLS GUI development Visual Basic 6, Delphi, VBA Programming language C, C++,PASCAL, PL/SQL Database Oracle 8.0, MySQL, PostgreSQL CASE Tools Designer 2000, Help and Manual, Rational Suite Configuration VSS, CVS Testing Manual Testing, Rational Robot (Limited Work Experience) Software size estimation and complexity Function Points, SLIM Estimate, SLIM Datamanager, FPUG 4.3.2, NESMA, SCOPE Quality and Process SEI CMM, CMMI, ISO 9000, Six Sigma, defect prevention planning and plan execution Software Defect Management Bugzilla Barnali Goswami Basu Page 7 of 8 Sales/Pre-Sales Software package costing and pricing, technical and business proposal development, Bid Management Customer support System user guide content development Projects Project Management including task and activity size estimations using COCOMO; Agile deliveries Barnali Goswami Basu Page 8 of 8