BARNABAS AMOS- | | | -,- | | 9, Johannesburg Street, Flat 3, Wuse Zone 2, Abuja.
Professional Summary
Experienced customer care representative with strong leadership and relationship-building skills. Morally sound, striving for an excellent career in a dynamic organization, and of high integrity with the capacity to contribute to the development of organizations and entities that would engage me.
Skills
Organizational skills
Teamwork
Verbal communication skill
Microsoft Office (Outlook, Ms-Word, Excel, etc)
Strong verbal communication
Administrative support
Team collaboration
Record-keeping
Operations Support
Time management
Multi-lingual (English, Hausa)
Work History
CONTACT CENTER AGENT-
Unity Bank Plc, Abuja 2019 - Till date
Managing Inbound and Outbound calls.
Following various communication scripts and managing unpredicted conversations.
Customer Engagement.
Identifying customer needs, answering questions and providing solutions/alternatives.
Upselling products and services when possible.
Ensuring customer’s satisfaction.
ASSISTANT MANAGER –
Gebu Speedy Café, KASU, Kaduna 2016 - 2018
Resolve customer complaints regarding unit sales and internet issues.
Direct and coordinate activities within and outside the Café for customer satisfaction.
Keeping all financial track records and disbursing funds when necessary.
Review & document operational reports to sales and determine profitability monthly.
Typing, editing, printing, scanning and photocopy of all types of computer works.
TEACHER-
Community Day Secondary School, Zul, Bauchi State (NYSC-
Develop schemes of work and lesson plans in line with curriculum objectives.
Develop and foster the appropriate skills and social abilities for optimum development of pupils.
Assess and record progress and prepare pupils for tests and examinations.
Coach, counsel and organization of sporting competitions, labour, religious and social activities for pupils.
Education
NYSC Discharge Certificate 2016
Compusoft Institute of Information and Technology, Bauchi, Bauchi State 2015
Diploma in ICT/Computer Studies
Kaduna State University, Kaduna, Nigeria -
BA (Hons) History
Government Secondary School, Likoro-Zaria -
Senior Secondary School Certificate (SSCE)
First Baptist Nursery and Primary School, Zaria -
First School Leaving Certificate.
Referees
Mr. Zachariah Markus
Central Bank of Nigeria, Abuja--
Professor Terhemba Wuam
Department of History
Kaduna State University, Kaduna-
Mrs. Sarah Dan-Legogie
Customer Care Department
Unity Bank Plc, Abuja-