Barituka Vidona

VIDONA BARITUKA Rivers state, Nigeria   Nigeria  Professional Summary Empathetic and Results-driven Customer Support Specialist with 5+ years supporting learners, merchants, and clients across ed-tech, e-commerce, lead generation, and hospitality. Skilled at resolving complex issues, streamlining workflows, and maintaining 98–100% data accuracy, consistently improving satisfaction by 25–35%. Adept at managing multi-channel support, collaborating across remote teams, and turning inquiries into positive experiences, while using insights to enhance processes and foster trust, engagement, and loyalty. Skills and competencies • Customer Communication (Email, Chat & Phone Support) • Ticket Management & Case Resolution • Issue Escalation & Follow-Up Coordination • Customer Onboarding & Account Support • Time Management, Prioritization & SLA Adherence • Cross-Team Collaboration (Operations, Sales & Support) • Documentation, Notes & Knowledge Base Updates Work History Remote Customer Support Representative | JBGODS (Skate & Skate Music) — Chicago, USA August 2024 – December 2025 | • Delivered end-to-end remote customer support for e-commerce and creative services, handling email-based inquiries, order issues, and product questions while maintaining 24-hour response times and improving customer satisfaction by 25%. • Resolved customer concerns related to orders, inventory availability, and delivery coordination, contributing to a 30% improvement in overall workflow efficiency through structured follow-ups and task tracking. • Managed CRM records, customer data, and digital documentation with 100% data accuracy, reducing errors and repeat inquiries. • Collaborated cross-functionally with sales, logistics, and creative teams across time zones to ensure timely issue resolution, achieving 95% on-time ticket closure. • Supported product updates and customer-facing information accuracy, helping increase online engagement and conversion by 20% through improved communication and clarity. Remote Customer Service Representative | Pigee (AI-Powered Shipping Assistant) — United Kingdom November 2023 –July 2024 | • Delivered end-to-end remote customer support for local shops leveraging Pigee’s AI-powered shipping and global marketplace, handling inquiries on orders, international shipping, and product listings while maintaining 24-hour response times, boosting customer satisfaction by 25%. • Resolved complex customer concerns related to inventory, shipping logistics, and cross-border delivery, improving operational workflow efficiency by 30% through structured follow-ups, proactive tracking, and personalized support. • Maintained CRM records, customer profiles, and digital documentation with 100% accuracy, reducing errors, missed shipments, and repeat inquiries, ensuring seamless international transactions. • Collaborated with sales, logistics, and merchant teams across multiple time zones to resolve issues quickly, achieving 95% on-time ticket closure and enhancing merchant trust in the platform Remote Technical Customer Support Executive | Digital Wicth (Edu – Tech) –Nigeria May 2022 –september 2023 | • Delivered expert technical and user support for students and instructors on Digital Witch’s remote learning platform, resolving software, access, and course-related issues with 24-hour response times, increasing student satisfaction by 30%. • Assisted learners in navigating online courses, troubleshooting platform tools, and optimizing their remote workflow, ensuring a smooth learning experience and improving course completion rates by 25%. • Managed CRM and student support records with 100% data accuracy, tracking inquiries, resolutions, and follow-ups to maintain seamless operational reporting for leadership. • Educated students on Digital Witch tools, digital skills, and remote work best practices, boosting platform adoption and engagement by 35%. . Remote Customer Support & Operations Representative | Vicky Tasty Spot Ventures (Restaurant Group) January 2021 – June 2022 | • Provided high-volume customer support via phone and messaging platforms, managing reservations, order inquiries, and post-service follow-ups driving a 30% reduction in customer complaints. • Acted as the primary point of contact for customer issues, coordinating internally to resolve delays, order discrepancies, and service concerns, improving customer satisfaction scores by 35%. • Maintained accurate customer, sales, and order records in internal systems, supporting faster resolution times and reducing operational errors by 40%. • Supported scheduling coordination and service updates for a 10–15 person team, ensuring consistent customer communication and reducing service disruptions by 35%. • Assisted management with basic reporting and trend tracking, enabling proactive customer service improvements and better demand planning. Education Bachelor of Arts: Philosophy University of Port Harcourt, Nigeria | 2021 Training and Certifications In-Demand IT Skills Training—Digital Witch Support Community | 2025