Barisi Doris Nkalaa

BARIS DORIS NKALAA Executive Virtual Assistant/Customer Support Representative Port Harcourt, Nigeria --www.linkedin.com/in/barisi-doris-nkalaa. PORFESSIONAL SUMMARY Dedicated and detailed-oriented executive assistant with experience in providing highlevel administrative support to senior executives and team. Skilled in streamlining operations and delivering all tasks accurately and timely ensuring no deadline is missed. With strong communication, organization, and problem-solving skills, and an ability to maintain confidentiality and handle sensitive information. I help business executives managed their tasks effectively and efficiently. CORE COMPETENCIES  Executive Administrative Support- Email management, professional email responses and follow-up, Calendar management, Scheduling, Preparing meeting agendas and taking minutes, travel coordination.  Virtual Assistant Support- File organization, data entry, task execution  Customer support and e-commerce assistance- Email, phone, live chat, social media order and management.  Project and Task Management  Graphic designs using Canva.  Preparing slides, presentation, forms, documents and spreadsheets  Pdf conversion and editing. WORK EXPERIENCES: Company Name: Betterdeals NG Job Role: Executive Assistant June 2022 – December 2024 Responsibilities:  Managed email inboxes, responding to messages and filtering out spams  Scheduled appointments meetings and events using Google Calendar.  Performed data entry task using Microsoft excel  Provided customer support via phone, email, or chat.  Managed financial record, invoicing clients, and processing payments.  Organized and maintain digital files, folders, and databases ensuring easy access to information.  Processed customer’s orders ad responded to queries. Company Name: Swissdarl Freight and Logistics Job Role: Administrative/Logistics Manager January 2021 - December 2021 Responsibilities:  Skillfully managed large administrative responsibilities of the entire region  Managed the logistics department, coordinating freight, local and international deliveries, import and export services  Coordinated the clearing and forwarding department ensuring containers are cleared from the seaports and delivered before deadline.  Prepared and presented financial reports to management ensuring timely and accurate reporting.  Managed and reconciled accounts payable and receivables  Carried recruitment processes  Managed employee data ensuring up to date employee information  Handled payroll process , time-off request using ADP Workforce Now  I used ADP Workforce to create reports on employee attendance and time-off to help management make decisions on benefits and queries. Company Name: Digimage Consult Job Role: Administrative Officer January 2018 - December 2018 Responsibilities:  Performed general administrative tasks  Maintained the reception, ensuring it is neat and in order  Answered phone calls courteously  Update calendars and scheduled meetings.  Maintained files and records Company Name: Marygold International School Job Role: Secretary to the Principal April 2011 – December 2011 Responsibilities:  Provided administrative assistance to the school principal, teachers, and other staff members.  Handled phone calls, emails, and correspondence ensuring timely and effective communication.  Performed tasks such as printing and typing of examination questions and ordering supplies  Maintained confidentiality of sensitive information such as student records  Maintained and organized physical and digital files. ACHIEVEMENTS  I was able to reduce email response time by 40%, improving client’s communication and business efficiency  I was awarded the best staff of the year having increased customer retention by 30% through exceptional customer support and engagement.  I streamlined processes that reduced task duplication by 30% and enhanced organization and management. TOOL AND TECHNICAL PROFICIENCY File Management Tools: Google Drive, Dropbox, and One Drive. Email and communication tools: Gmail, Outlook, Slack, Microsoft teams, Zoom, Google Meet. Workflow tools: Google workspace (suite), Microsoft Office Suite. Calendar Management and Scheduling: Google Calendar, Calendly, Pick time, Acuity Scheduling Project Management Tools: Trello, Asana, Clickup, Monday.com, Notion CRM/Client Management: Hubspot, Zendesk, Intercom, Freshdesk, Data Entry and Book keeping: Google sheet, Microsoft Excel, Quickbook. Lead Generation: Apollo.io, Lemlist. Travel Planning: Travel Planning, Airbnb, Booking.com, Zillow EDUCATION University of Port Harcourt Bsc, Economics CERTIFIFCATION  Virtual Assistant -ALX Africa