Barbara Rubio Rial

Barbara Rubio Rial Operations Coordinator Bilingual Customer Service Advisor About Me Proficiently managed bilingual customer service operations in Spanish and English, delivering exceptional support. Facilitated seamless communication with Spanish-speaking clients, collaborating cross-functionally for optimized operations. Thrived in fast-paced settings, exceeding targets while showcasing adaptability and problem-solving prowess. Adept in bilingual customer engagement and operations coordination. Marketing CV Experience Jul 2023 - Sep 2023 OPERATIONS COORDINATOR Just Eat | A Coruna, ES Prepare tools for riders' shifts. Organize and supervise teams, ensuring communication. Measure performance using metrics, follow KPIs, and analyse data to provide feedback to riders and relevant teams. Find resolutions to driver issues and questions both in-person and over email/calls/chat promptly Report incidents, offer solutions. Ensure policy compliance. Collaborate across departments. Optimize rider efficiency. Coordinate disciplinary actions. Foster team commitment. Apr - Dec 2022 Contact Telf ‭-‬ Whatssap --Barbara Rubio Rial Warsaw, Poland Language Spanish Native English C1 Italian A2 OPERATIONS COORDINATOR Bolt | London, UK Onboarding and training new drivers on the Bolt platform in London. Maintaining close communication with fleet partners, handling ad hoc requests, and screening referred driver leads. Verifying, organizing, and auditing driver and vehicle documentation. Promptly addressing driver queries and issues in-person, via calls, and over email. Collaborating with local operations teams to streamline processes. Supporting local initiatives to boost supply growth, ensure quality, and maintain compliance. Education Warsaw (2023 -2025) UNIVERSITY OF WARSAW Master in International Business, with a minor in Global Management London (2019 -2022) THE INSTITUTE OF CONTEMPORARY MUSIC PERFORMANCE - UEL BA Music Business and Entrepreneurship (Jan 2018 – Jun 2019) CITY AND ISLINGTON COLLEGE OCR functional skills in English entry 3 Spain (Jun- Jul 2023 ) ADECCO, RED.ES Digital Marketing (260 hours) Skills Bilingual Communication Customer Service Critical Thinking Logistics Coordination Organizational Skills Team Collaboration May 2021 - Mar 2022 CITY OPERATIONS SUPERVISOR Gorillas | London, UK Managed resources for efficiency in labor, equipment, and materials. Led high-volume teams to hit targets and KPIs. Solved operational issues, enhancing efficiency. Optimized staff positions and workflows for better performance. Oversaw daily planning, communicated clear targets. Monitored and improved KPIs regularly. Directed large teams to meet KPIs and metrics. Managed 20-40 staff in 5 warehouse for efficiency. Selected, trained, and guided staff for results. Built customer relationships, addressed inquiries. Ensured accurate deliveries, interpreted directions. Proactively coordinated deliveries with customers. Managed inquiries, ensuring customer satisfaction. Nov 2019 - Apr 2020 WAREHOUSE SUPERVISOR Deliveroo | London, UK Handled customer issues through calls and chat. Oversee timely order picking. Coordinate with riders for prompt deliveries. Manage dispatch and assist with packing. Ensure accurate scanning and claims. Maintain precise stock counts. Collaborate with managers for smooth operations. Ensure warehouse cleanliness and safety. Conduct H&S checks, enforce procedures. Time Management Adaptability Positive Attitude IT expertise Attention to Detail Problem Resolution Effective Communication Data Analysis Prompt Engineering Zendesk G Workspace Tableau Mac0S Slack Salesforce Jira Office 365 WorkDay