Curriculum Vitae
Name and surname: Barbara Kees
Date and place of birth:-, Zürich , Nationality: Swiss
Address: Nobelová 12, 83102 Bratislava III
Contact: -, e-mail:-Education- – Elementary School, Hubeného 25, Bratislava- – Middle School, Hubeného 23, 83408 Bratislava
2012 – 2013 – Comenius University, Classical Philology – Greek and Latin (not finished)
Employment history
December 2015 – recent
Piano Media s.r.o. (Štefaniková 14, Bratislava) / Client services coordinator
Sales and technical account support for various publishers accross the world for our products (including setup help, subscribers analytics and payment management) in English
February 2014 – December 2015
Dell s.r.o. (Fazuľová 7, Bratislava) / Senior Customer Care Agent
customer service via phone and e-mail for large companies in Germany, Austria and Switzerland, solving escalations and problems, internal cooperation with order entry, fulfillment, finance and sales to help customers, delivery status, daily reports
July 2013 – February 2014
Dell s.r.o. (Fazuľová 7, Bratislava) / 1st level IT Support
IT help desk for a German bank, solving easy hardware and software problems, creating incidents for onsite technicians, gathering information on more complex problems for 2nd level agents, login and account support
August 2010 – July 2013
Competence Call Center s.r.o. (Kalinčiakova 31, Bratislava) / Agent
customer service in German, e-mail and phone communication, solving escalations, technical support for mobile devices
Language skills
German - native speaker, C2
English – advanced, C1
Computer skills and experience
Microsoft Excel, Word, PowerPoint, Outlook, WordFast, OS Windows and Linux, Internet Explorer, Chrome, Delta, Moxie, SAP, JIRA, HTML, CSS, OmegaT. Amara
Translations and transcriptions for Global Voice and TEDx Videos
Examples can be found here and here
Characteristics
Flexibility, communication skills, systematic working, adaptability, accuracy, attention to detail, team player
In Bratislava, Date: 20. October 2016
