Barbara Gonzalez Garcia

González García Bárbara I am an honest, professional and committed person to the tasks assigned, used to working in a team and able to work effectively under pressure. I have seven years of experience in a financial institution, two years in Airlines, one year in a Travel Agency and eight years working as a University Professor in the area of Administration, Tourism and Gastronomy. Independently, i make tourist trips in the State of Veracruz, with the purpose of increasing my knowledge as a teacher in the tourist field. SKILLS     Communication Analyzing Strategy Commitment ESTUDIOS- VERACRUZANA UNIVERSITY UNIVERSITY OF ADMINISTRATIVE SCIENCES Degree in tourism business administration Professional Certificate:- VERACRUZANA UNIVERSITY Engineering institute Diploma in computer science- VERACRUZANA UNIVERSITY Language center English conversation 2017 Mexican University NIVEL A2 BASICO TEST DE CAMBRIDGE LANGUAGE ASSESSMENT (PET) WORK EXPERIENCE- HOTEL CONTINENTAL PLAZA Reception and Reservatios The functions performed were basically personalized attention to guests and in the reservations area checking availability, sales work, room maintenance requests, telephone advice, administrative functions, switchboard and processes related to the hotel industry- FM GROUP SALES ASSISTANT My main activities to perform were receiving phone calls, preparing reports and general administrative tasks- FINANCIAL GROUP HSBC Services Executive (cashier) Responsible for the reception, administration and safekeeping of cash, as well as financial documentation. Elaboration of accounts, conciliations and file of the business unit. Promotion of products and services. Telephone assistance and mainly customer service- AEROMEXICO SERVICES ASM SERVICES AGENT Customer service, solving problems, achieving customer satisfaction, as well as cash management, sales, closing sales, billing, filing, administrative tasks, reports, and telephone service. Management of machines such as printers, computers, telephony, management of Microsoft office software, SABRE system and aeronautical alphabet, as well as management of English, interacting with foreign clients. 2014 LABORATORY COVADONGA BUSINESS CORDINATOR Take control of the studies requested by the companies for their workers, whether new hires or preventive check-ups, coordinate with all areas to deliver the results in a timely manner. 2014 BEST DAY TRAVEL TOURIST AGENT In charge of personalized advice to offer the best option in trips, satisfying the needs of the clients. Apply my geographical knowledge, use of the aeronautical alphabet, administrative procedures, sales, terminal handling, cash handling, as well as being in charge of the module assigned- MEXICAN UNIVERSITY TEACHER UNIVERSITY Performing functions as professor of the Bachelor of Business Administration and Tourism Business Administration. Subjects such as Management, Tourism and Environment, History of Culture, Tourist Organizations, Introduction to Hospitality, Introduction to Tourism, Theory of Tourism, Restaurant Administration, Travel Agency, Profile of Human Resources in Tourism, among others- ORIENTE UNIVERSITY TEACHER AND TUTOR Teaching functions based on the assigned subjects, as well as tutoring hours to improve academic performance in student training. In charge of the University Travel Agency, quotes, supplier management, with the purpose of providing students with reliable academic trips- GOLFO DE MEXICO UNIVERSITY TEACHER AND TUTOR Carrying out teaching functions based on the assigned subjects, as well as tutoring hours to improve academic performance in student training - VERACRUZANO INSTITUTE OF SPORTS MANAGER OF THE OFFICE OF PROGRAM MONITORING AND EVALUATION Responsible for monitoring and evaluating the specific programs and events included in the Annual Operating Program to apply the measurement indicators- INNOVA UNIVERSITY Teacher in the new online modality, through educational platform and zoom, giving classes in high school the subjects of Sociology and Anthropology, as well as Introduction to Tourism in the Bachelor of International Business 2022 CEV CENTRO DE ESTUDIOS VERACRUZ TEACHER Professor of the Bachelor of Tourism Business Administration, in online mode and currently face-to-face, teaching the subjects of International Tourism Heritage, Congresses and Conventions, Hospitality and Travel Agencies ADDITIONAL TRAININGS 1. WINGS OF AMERICA TRAINING CENTER  Check In SABRE System  Ramp safety  Handling and transport of dangerous merchandise  World Tracer System  Aviation Safety for Ground Staff  Ground Resource Management GRM  Cardiopulmonary resuscitation  Induction to the Aeroméxico Operational Safety Management System  Traffic recurring 2012  BMAS Baggage Management Analysis System 2. TRAINING AND CONSULTANCY CHALLENGES Activating your Success Neurolinguistic Programming techniques course 3. MEXICAN UNIVERSITY  Conference Week “TOURISM VISION