Barbara Engbi

BARBARA ENGBI - - CUSTOMER SUPPORT SUMMARY Highly efficient in human relations and result driven in sales and customer services with over 6 years in experience and Brand Communication with extensive experience in conflict resolution, problem solving. Expert in fostering positive customer experience which enhances customer gratification, fulfillment and loyalty. Comfortable working in a fast paced, hands-on, growth orientated work environment and possessing a proven ability to ensure that business brand messages, standards and communication are understood and implemented effectively. SKILLS Inbound and outbound calling Exceptional written and verbal communication Data entry Marketing strategy Leadership Adaptability Goggle workspace Conflict Resolution Upselling and cross selling Salesforce Coldcalling Problem Solving WORK EXPERIENCE Customer support ,Evergreen lawn Care (USA) Mar 2022 - Mar 2025 Handled daily outbound and inbound customer inquires via calls and emails with a 95%+ satisfactory rate. Assisted with follow-ups, billing questions and services upgrades, contributing to increased customer retention. ensured every client received prompt and friendly and solution focused support. maintained the company’s reputation for excellence by handling and resolving issues with professionalism and empathy Customer support, Door way into Light(Funeral home Hawaii) nov 2019 - Jan 2022 Empathetic and amazing communication skills with intending clients and approved families to navigate their situation. Cold calling and following leads through decision making. Explain services, pricing and legal requirements clearly. EDUCATION + Bachelor of Science in Information Technology Sikkim Manipal University Specialization in E Commerce Aug 2015 - Aug 2019