BARBARA EDWARDS
167 Fairfield Drive, FAIRVIEW * Spanish Town * - -
objectives
To provide the highest standard customer service and accountability.
To use my creative and innovative mind for the growth of the business by making relevant and profitable suggestions and proposals.
Entry-level task that is commensurate with my academic qualifications and experience and that will utilize my skills while allowing personal and professional growth.
summary of qualifications
Flexible, proactive and able to work on own initiative
Proficiency in Microsoft Office suite and Publisher, QuickBooks, Zendesk, Freshdesk and Shopify.
Proficiency in troubleshooting windows and android operating systems
Organized, hardworking and a fast learner
Highly motivated, self-directed individual with a strong commitment to succeed
Excellent communication and interpersonal skills facilitating successful interaction with clients
Perform well as both independent contributor and team member
Exceptional relationship building skills with ability to multitask
professional experience
Professional FreelancerJanuary 2012- Current
Virtual Assistant
Customer Service Rep
Dispatcher
Email/Chat Support
Transcribing
Ibex Global Jamaica February 2017- October 2020
Talent Acquisition Coordinator February 2019 – October 2020
Responsible for assisting in company's recruiting and Talent Acquisition methods and strategies.
Search resume databases for the fit candidates
Communicate with Hiring Managers.
Determine the effectiveness and success of current
Determine the effectiveness and success of current recruiting plans and strategies
Build talent network to find qualified active and passive Candidate
Team Lead/Supervisor June 2017 - February 2019
Provide leadership which allows open communication
Assist agents with challenging calls, taking supervisory calls and providing end of day reports
Manage and direct the day to day activities of front-line staff
Issue scorecards and carry out performance reviews
Review employee performance for necessary coaching/training /suspension
Technical SupportFebruary 2017- June 2017
Billing Inquiry
Account Update
Troubleshooting
Upsell other company products
Sales (Cable, landline & Internet packages)
Advantage Communication January 2016 – February2017
Customer Service Representative
Billing inquiry
Provide Technical Support
Assist with general inquiry and account update
Xerox InternationalMarch 2013 – June 2015
Customer Service Representative
Billing inquiry
Provide Technical Support
Assist with general inquiry and account update
Optical SolutionFebruary 2011 – January 2012
Accounting Clerk
Filing
Updating database
General Inquiry
Account Reconciliation
E-Services Group IntlOctober 2008 – November 2010
Customer Service Representative
General Inquiry
Updated account info
Upselling other company products
Problem solving
Thelmars PharmacyJanuary 2007 - September 2007
Cashier
General Inquiry
Point of sale entry
Cashiering
Jamaica Agency ServiceJune 2006 - November 2006
Customer Service Representative
Telesales
Customer Service
EDUCATION
Prospective student of University of the Commonwealth Caribbean (Human Resource Management
HEART Trust/NTA – Customer Service Level 1 2008
School of Excellent – CXC’s 2006
(English Language, Principle of Business, Office Procedure and Social Studies)
