Barbara Ann Pauline Ortillano

PROFILE Highly accomplished Sales and Customer Service Executive with a proven track record of delivering exceptional service and fostering strong customer relationships. Possessing excellent organizational and interpersonal skills, I am eager to contribute to a dynamic and progressive organization. EXPERIENCE BARBARA ANN ORTILLANO Sales & Account Manager/ Business Development (-- www.linkedin.com/in/barbara-annpauline-ortillano-a385741aa BS Psychology (2007) University of the City of Manila (PLM) Bulacan, Philippines 3003 VA Account Manager/Global Patient Coordinator, April 2021- May 2025 PlacidWay LLC Medical Tourism / Denver Colorado – Remote • Team Lead for Americas CSR -) • Senior Lead for EMEA CSR -) • Global Patient Coordinator- Active communication with customers (patients), provide medical solution and set Treatment/Surgery appointments and convert to sales • Account Management of handled partner medical practitioners/clients. Sales forecast, planning and delivering target revenue • CRM Training for existing medical partners on how to operate/handle their accounts effectively Branch Sales Manager -Sept 2018-April 2020 Red Logo Lifestyles Inc./ Golden ABC Quezon City, Philippines Overall in charge of managing the branch in terms of • Achieving monthly KPI. Sales, Actives and recruits • Recruiting prospective Network Managers in Area handled • Area Saturation. Field work • Conducts weekly training and motivational support to all dealers. • Sees operation aspect of the branch includes Merchandising, Inventory, Branch expenses and collection • Manages staff to be more productive and efficient. Area Sales Manager (Fieldwork) March 2017-August 2018 Sophie Paris Philippines Inc. Edsa Mandaluyong, Philippines • Regular visits to accounts, 20 Business Centers. • Sales, Actives and Recruitment monitoring. Sales force motivation by conducting required Training • Expanding the business by enrolling prospective Business centers • Achieving monthly Targets Customer Service Representative (BPO) Sept 2016-February 2017 Teletech Customer Care Mngt Ph /Pampanga • BPO. T-Mobile account, customer service-related duties thru inbound and outbound calls FURTHER EXPERIENCES Senior Sales Consultant/ Sales Executive June 2014-June 2016 Klareti Pte Ltd | Singapore, Singapore Sales Consultant December 2010-June 2012 Goodvine Pte Ltd. Singapore, Singapore • Brand Consultant, Attends and promotes Italian Brand Leather Handbags to Customers. • Run brand counters all over Singapore to maintain proper merchandising, display and stock cycle. • Train newly hired staff with product knowledge, selling tips, merchandising and grooming. • Conceptualization develops and implements Marketing campaign and strategies. Organizes and plans sales campaigns. Manages all aspects of marketing activities from planning to execution. Participates in trade shows and exhibits. Attends to customers and introduces products to them. • Engaging to customer satisfaction with excellent customer service. • Hit monthly sales target Secretary/ Sales/ Staff and Admin Supervisor April 2013-Jan 2014 Jairus Technologies Inc. Philippines • Staff and Admin Supervisor: Managed HR functions including recruitment, payroll, benefits, and inquiries. • Sales Executive: Drove telesales and marketing, prepared quotations, set pricing, managed client databases, coordinated logistics, and achieved sales targets. • Manager's Secretary: Provided comprehensive administrative support to the General Manager, handling business documentation, scheduling meetings, and preparing presentations and reports. Sales Training Supervisor June 2007-July 2010 Tupperware Brands Philippines Inc. Philippines • Sales Management & Training: Drove sales force development through training and motivation; managed merchandising and campaign initiatives; and oversaw sales and recruitment activities to support branch performance targets. --------------------------------------------------------------------------------------------------------------------------------------------------------------SKILLS • • • • • ACHIEVEMENTS Sales & Business Development Customer Service Relation Training Facilitation Communication Skills o English 9/10 (Verbal/ Written) o Filipino 8/10 Computer Applications o Microsoft o Canva • • • • • Promoted to Senior Sales Consultant (2010) Promoted to Team Lead (2021) - PlacidWay Promoted to Account Manager (2022) PlacidWay Projects – PlacidWay o Business Coordination Outsource -2x o Stem Cell Project 2023 for strategic partners Sales Achievements o Top in Sales 2017 - Sophie Paris o Sales Achiever 2018 – Red Logo o 3 Consecutive Qtr. Target Achievement 2024 - PlacidWay