Baraa Nabil

Baraa Nabil Gender: Male Nationality: Egyptian Military Status: Exempted Marital Status: Married Technical Account Engineer Nozha, Heliopolis, Cairo, Egypt 11843 Cell: - E-mail:-  Job Objective: To join a reputable organization and enhance my expertise in instructional technologies. My strong familiarity in the design, setup, configuration, programming, and troubleshooting and my vast exposure to the same will be very helpful in meeting the company’s goals.  Highlights of Qualifications: • • • • • • • In-depth knowledge of Operating Systems, Networking, Web Infrastructure, and Internet Technologies. Good understanding of systems and system concepts. Outstanding ability to transform business needs into logical system requirements. Remarkable experience in technical consulting and solutions integration. Strong project management and organizational skills. Amazing ability to think strategically. Remarkable ability to assimilate new knowledge and apply it quickly in a fast-paced, dynamically changing environment.  Academic Qualifications: • Bachelor of Science Education, 2009 Faculty of Education, Ain Shams University ● Continuing Education: • • RHCSA RHCT • • NCLP UCP • • • LPIC CompTIA Linux+ Diploma in Information Technology, 2005 Russian Education Center, Egyptian Russian University • • CompTIA Network+ CCENT • CompTIA Security+  Core Competencies: • • • • • • Outstanding ability to break down complex user requirements into easy-to implement solutions. Amazing ability to guide users through established troubleshooting procedures to identify and resolve technical issues. Excellent communication and interpersonal skills. Remarkable ability to maintain confidentiality within the work environment. Excellent organizational skills with an attention to detail. Excellent time management and analytical skills.  Technical Proficiencies: GNU/Linux Ubuntu Debian OpenSUSE Fedora CentOS UNIX PC-BSD Cloud Computing Jolicloud Joli OS Others Raspberry Pi Virtualization Xen KVM OpenVZ LTSP VirtualBox Vmware VPN Tonido OpenVPN Router Firmware RouterTech OpenWrt DD-WRT CMS WordPress Joomla! Drupal Magento UTM Zentyal pfSense ClearOS IPFire Firewall iptables Proxy Squid DNS BIND OpenDNS Monitoring Nagios Munin VoIP Vonage Broadcasting Icecast Shoutcast Airtime Mixxx DHCP ISC DHCP Database Sybase SAN/NAS Amahi OpenMediaVault Openfiler FreeNAS NAS4Free Page 1 of 3  Professional Experience: Technical Account Engineer Opencode July 2016 – February 2017 | Bulgaria • • • • • • Maintain technical relationships with client account contacts through consistent communication on new developments such as software releases, new products and product anomalies. Consult on application configuration and work-flow issues. Work with the respective engineering groups to identify and prioritize issues. Develop an in-depth knowledge on the solutions and architecture of assigned accounts. Lead technical assessments and recommendations with assigned clients. Work with the client to develop proactive system maintenance and monitoring best practices. Customer Support Engineer Ipsos May 2014 – February 2016 | Egypt • • • Perform troubleshoot on all network and application issues and recommend resolutions to ensure better customer services. Provide solutions to all customers and ensure effective deployment. Provide support to all developers and evaluate customer designs and recommend procedures for optimal use of products as per guidelines. Remote Support Engineer Direct Orbit January 2014 – August 2015 | Saudi Arabia • • • Provide systems administration support for GNU/Linux systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration. Apply operating system patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary. IT System Administrator Damlag April 2012 – July 2013 | Egypt • • • Support more than 100 end-users with computer, network systems and peripheral devices. Coordinate the logistics of technology requirements and setups during multiple office relocations. Write clear and coherent documents regarding support incidents. Technical Support Representative Etisalat November 2011 – February 2012 | UAE • • • • • Perform installation of network cabling, cable termination, fiber optic cable installation and termination. Handle on-call rotation to provide 24x7 technical supports. Provide Tier 1 and Tier 2 technical support. Discover, diagnose and correct network performance problems and failures. Educate customers on technical issues. Customer Service Representative Vodafone March 2010 – June 2010 | Egypt • • • Identify and provide inputs on recurring customer problems. Present detailed information and respond to questions from managers, clients, and customers. Provide monthly coaching and feedback sessions to my team, to make sure that front-line staff is mentored and supported in a positive way. Page 2 of 3  Projects: elCinema.com: With more than 40,000 movie and celebrity profiles, elCinema.com is the world's largest Arabic movie database, visited by over 3 million+ fans each month. elCinema.com is an open database that allows administrated usergenerated content. elCinema.com offers a broad range of services including cinema showtimes, video interviews, cinema booking, TV Guide, news and many more ... TVDaleel: The TVDaleel mobile application is a source of TV listings and entertainment news available on iOS. The application will be officially launched during Ramadan 2013. The application allows users to quickly see what’s on TV, manage their favorite channels and set up reminders for their favorite shows. In addition, users receive breaking entertainment news and access photo galleries. Chroma: Smart, web-based ticketing and booking solution, allowing easy management for business owners, and seamless integration with payment channels, web-based and call-center booking partners. Cinematic: Smart cinema booking software based on an Open-source solutions. MIF: Misr International Films (MIF) is an integrated film company with substantial experience in every aspect of the production and distribution processes, remains instrumental in designing the landscape of the Egyptian film industry. eg.linkedin.com/in/baraanabil Page 3 of 3