OLUWABANKE ARISOYIN
Ibadan, Nigeria
- --
PROFESSIONAL SUMMARY
A seasoned Customer Support and Help Desk specialist with over 5 years of post-degree experience spanning
multiple sectors of business, offering unmatched customer service and technical support, ensuring utmost customer
satisfaction and experience. Strive in fast-paced, virtual environments following established procedures and practices
to exceed all customer expectations while making acceptable innovations where necessary.
Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client
support, solution provision, and developing relationships to ensure customer loyalty and business growth.
SKILLS
•
•
•
•
•
•
•
•
•
•
Customer Service
Customer support
Negotiation
Communication
Time Management
Empathy
Administration
Team Player
SLA Adherence
Customer Relationship Management
• CRM Tools and TechnologiesHubspot, Zendesk, Zapier
• Software skills- Microsoft Suite,
Google Suite, Slack, presentation
tools.
• Chatbot, Phone, Email Support
• Graphics designing with Canva
• Ticketing, Progress Reporting and
Follow-ups
WORK HISTORY
07/2019 to Present
01/2013 to 06/2018
01/2012 to 12/2013
Sales Manager and Customer service personnel
Olly Frozen Foods
• Manages operational and capital expense budgets and ensures adherence to strict
quality control procedures.
• Prepares weekly operational plan for the company sales. Measures and
implements performance appraisal of staff to have an articulated view of the
collective strengths and weaknesses of the company's human resource team
• Assists with marketing strategy development to increase public awareness and
customer engagement.
Help Desk Associate
Buttons & Bows
• Assisted customers with placing orders on the brand’s website
• Designed and implemented business strategies anchored to the improvement of
the brand's visibility.
• Creating and continuously updating the customers' approach protocols while
supervising their implementation to ensure customer success and impact the
customer retention index, positively.
• Led pricing strategy and brand survey campaigns by embarking on periodic
market assessments to improve the company's market share.
Biology Teacher & Administrative Assistant
Government Secondary School – Osogbo, Osun State
• Represented the school at conferences, workshops, and other networking events.
• Built a strong rapport with students so that they feel comfortable and safe
discussing sensitive topics in class.
• Encouraged students to participate in science fairs, literacy contests, and expos,
and prepared them for these events.
• Performed vetting and assessment of instructional resources ranging from texts,
virtual sources and mockups to ensure compliance with lesson objectives and
curriculum goals.
• Provided formidable support to learners by collaborating with the Guidance and
Counseling Unit, setting challenging goals for students and assisting them in
realizing their milestones by building personalized but the formal relationship
with them.
• Managed and administered standardized and non-standardized tests using
empirical cum psychological models to ensure the reliability and validity of
assessments, objectively measuring the depth of learners' comprehension of
course materials
VOLUNTEERING EXPERIENCE
Program Assistant
Digital Witch Tech Community
• Reviewed study resources and tracked students' progress
using digital charting tools like Microsoft Excel.
• Managed community page
• Provided technical support during Zoom classes
EDUCATION
Bachelor of Science: Zoology
Ekiti State University
2011
TRAINING AND CERTIFICATIONS
Google Inc
• Technical Support Fundamentals
• Technical Support Skills
Alison
• Customer Service Skills
