Banji Moyo

Banji Moyo SOCIAL WORK/PROJECT MANAGER - - Netherlands, Den Hague SUMMARY OF QUALIFICATIONS • Highly skilled and experienced professional with 8 years expertise in financial institutions, customer service, and project management. • Professional communication skills include fluency in English and basic French. • Enterprise Resource Planning(ERP), Excellent interpersonal oral and written skills, Computer literate(Microsoft office): As a tech -Savvy professional, I am proficient in utilizing Microsoft Office Suite, Including Word, Excel, PowerPoint and Outlook. • OssNetIPtelephony Data interpretation: With a solid understanding of OSSNetIP telephony data interpretation, I possess the expertise to effectively analyze and interpret complex data sets, identify patterns, trends. • Research Skills: With a keen eye for detail and a strong analytical mindset, I possess excellent research skills. I am proficient in conducting comprehensive research, collecting, analyzing, and interpreting data, and synthesizing findings to inform decision-making. EXPERIENCE Customer Support Manager Express Credit Limited Jun 2020 - May 2021 Managed day-to-day operations in the customer support department. Recruited, trained, and mentored customer support officers. Created effective customer support procedures and standards. Developed customer satisfaction goals and coordinated with the team. Improved customer service experience through exceptional service delivery. Attended to customer issues and followed problems through to resolution. Set and met targets as per business requirements. Customer Support Supervisor Express Credit Limited Jan 2019 - May 2020 Trained and prepared call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensured agents understand and comply with all call center objectives, performance standards, and policies. Answered agent questions regarding best practices or difficult calls. Identified operational issues and suggested possible improvements. Monitored and evaluated agent performance, provided learning or coaching opportunities, and took corrective action if necessary. Planned and scheduled call center shifts. Prepared reports and analyzed data to assist management in determining call center goals. Worked with other supervisors and management team members to support agents and maximize customer satisfaction. Credit Advisor Express Credit Limited Jun 2017 - Dec 2018 Met clients and understood their needs and desires Reviewed loan requests Assessed clients' financial status and approval process Calculated financial ratios (interest rates) Coordinated credit and loan portfolio administration support, such as monitoring past dues, document exceptions, collateral value monitoring, and covenant compliance Prepared credit approval packages, renewals of credit, client credit proposals, and coordination of document preparation and closing. Assistant Coordinator Worked for Regional psycho-social Support Initiative (REPSSI) Zambia during the 2014 international Teachers Diploma Expo as an Assistant Coordinator. Brief Overview of the Expo The EXPO targeted regional and local delegates and had over 150 participants drawn from 12 east and southern African countries (Zimbabwe, South Africa, Lesotho, Swaziland, Malawi, Namibia, Tanzania, Uganda, Angola, Botswana and Mozambique) Zambia Inclusive. The participants included ministry of education officials from the countries and their key stakeholders. • • • • • Duties Included: Receiving both international and local delegates Ensuring the smoothing running of the conference Coordinating transport, food and safety of the delegates Attending to all queries and performing all delegated duties Presentation of a Post evaluation report of the expo Software Technician- (Set top box Project) CEVA LOGISTICS NETHERLANDS-July 2023 to date Duties Include: • • • Ensuring that the set-top box has the latest software updates installed to provide the best performance and access to new features. Conducting and testing to verify that the upgraded set-top box is functioning correctly. This includes checking for any hardware or software issues. Keeping detailed records of which set-top boxes have been upgraded, noting any issues encountered during the process, and reporting back to the central team. PROJECTS Safety Report: Core Issues Affecting Safety for Girls Research Assistant Volunteered at Safety for Girls First Foundation. This project was executed in commute via the UN Online Volunteers platform in Zambia for Data Analysis titled 'Safety Report: Core Issues Affecting Safety for Girls' published as an Open Document here: https://goo.gl/QbRWhf and received a certificate of appreciation. EDUCATION MA Development Studies (Major in Social Policy) International Institute of Social Studies (ISS)- Erasmus University Sep 2021 - Jan 2023 Postgraduate Diploma in Project Management and Monitoring and Evaluation Cavendish University Zambia Aug 2013 - Aug 2014 Degree in Social Work Livingstone International University of Tourism Excellence & Business Management (LIUTEBM) Jan 2012 - Jun 2014 Certificate in Psycho-Social Counseling Kara Counseling Training Centre Oct 2009 - Sep 2009 Diploma in Social Work Society of Business Practitioners (SBP) Feb 2005 - Feb 2007 REFERENCES Available upon request