BANCY KAGUNDA
OPERATIONS EXECUTIVE(VIRTUAL ASSISTANT)
DETAILS
Nairobi
Kenya
--
LINKS
LinkedIn
SKILLS
Microsoft PowerPoint
Leadership
Computer Skills
Effective Time Management
Communication Skills
Communication
Microsoft Office
NAIROBI, KENYA
-
PROFILE
Dynamic Operations Executive with eight years of experience helping organizations
reaching their full potential.Adept in making key decisions and working with
other professionals to achieve goals and solve problems.Experienced in managing
employee and community programs,and dedicated to successfully directing business
operations.Ability to maintain an organized employee database by collecting
records,and carefully organize paperwork associated with existing and future
employees.Proven efficiency with an ability to quickly learn and navigate any computer
software program,office filing system
EMPLOYMENT HISTORY
Virtual Assistant Lead at Thremp Limited, Nairobi
May 2022
.Processed Payroll and distributed paychecks to employees.
.Handled payments and file all financial transactions and receipts
.Perform a variety of administrative duties including schedule calls,writing memos.
.Editing and proofread written advertisements and submit them to the various
departments.
.Effectively planned future engagements and projects as needed.
.Maintain work-logs for all office and virtual employees.
Microsoft Excel
Ability to Work in a Team
Customer Service
HOBBIES
.Baking
.Cooking new recipes
LANGUAGES
English
Operations/Accounts Manager at Kinetic Technology Limited, Nairobi
December 2020 — April 2022
Operations Lead
• Developed and implemented performance standards and procedural changes to
drive productivity and quality.
• Managed and evaluated workflow and productivity,making changes where
necessary.
• Maintained extremely well organized records and handled all HR matters with
confidentiality and application company standards.
Account Manager
• Provide customers with optimal customer service and excellent assistance at all
times
• Effectively built and maintained long-lasting client relationships.
• Delegated tasks to team member's
• Brought forth a self-motivated attitude
• Built long-term trusting relationships with client to achieve ultimate client
retention
• Effectively acted as a liaison between our Marketing and Sales Team
Accounts Executive at Scope & Impact Ltd, Nairobi
March 2018 — October 2020
• Attended meetings at corporate headquarters,collaborating with industry
members and sharing points of view and ideas
• Managed services with an emphasis on customer satisfaction
• Maintained and managed client relationships
• Brought forth a clean record of meeting monthly sales quotes
• Facilitated and Supported sales initiatives
• Collaborated with designers,marketers and executives to increase brand
awareness and client return.
Social Media Manager
•
•
•
•
•
Planned and implemented social media campaigns
Assisted with management of client presence on varying social media platforms.
Recorded data regarding website traffic and user feedback
Continually worked to drive brand advocacy and business value
Partnered with marketing teams to maximize the power of social media
EDUCATION
Diploma in Business Management and Administration , Zetech University , Nairobi
January 2018 — November 2020
Skills Achieved while Pursing Business Management
•
•
•
•
•
Communication Skills
Technology Skills
Problem Solving
Administrative Skills
Organizational Skills
Bachelor Of Arts In Communication(PR and Development Communication), St.Pauls
University, Nairobi
May 2023
On-Going
CERTIFICATIONS
Digital Advertising Certified, Nairobi
January 2022
Curriculum completed
• Introduction to Social Media Advertising
• Getting Started With Journey-Based Advertising
• Introduction to Paid Search Advertising
• Setting the Foundation for Digital Advertising Strategy
• How to Strategize and Plan Your Paid Media Campaigns
• How to Use Targeted Advertising
• Mastering the Art of Ad Copy, Creative, and Conversion
• Advanced Google Ads Strategies
• What is Programmatic Advertising and How Does It Work?
• How to Monitor and Report on Ad Performance
Advanced Google Analytics, Nairobi
November 2021
Wave Accounting, Nairobi
August 2019
•
•
•
•
•
How to set up bank feeds for both bank accounts and credit card accounts
How to set up Wave Accounting
How to add transactions and assign proper general ledger accounts to them
How to do bank reconciliations
Understand the difference between a bank reconciliation when using a cash basis
and accrual basis
• Record transactions from two accounts that use bank feeds like a credit card
account and a bank account
Content Marketing, Nairobi
April 2020 — May 2022
COURSES
IATA-DGR, East African School Of Aviation
March 2012 — December 2014
REFERENCES
Winnie OkellofromKoko Limited-Mr.WasikefromHR.Manager-
